Europe Key Account Manager

About us

Rentokil Initial plc

Rentokil Initial (RI) delivers services that ‘Protect People, Enhance Lives’. We protect people from the risks of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We aim to enhance lives with services that protect the health and wellbeing of people and the reputation of our customers’ brands. Throughout the world, demand for higher standards of public health, stricter food safety legislation and compliance with workplace safety regulations are driving demand for our service expertise.

Rentokil Initial is a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa: 

• Rentokil Initial is a FTSE 60 company and operates in 80 countries with revenues of over £5bn.
• We are a ‘people business’ with over 40,000 colleagues.
• We offer a wide range of services to businesses, the public sector and residential customers.
• Our core market categories are Pest Control and Hygiene/Washroom services.
• Market leading positions in major markets - UK, US, Australia, France and emerging Asian and Latin American markets.
• Contract based businesses with >85% retention rates.

Rentokil Initial has identified three core values that underpin our business - Service, Relationships and Teamwork. By living our values, we are better placed to offer consistently outstanding customer service.

The Europe Key Account Manager (EKAM) is a newly created, strategic role designed to unlock significant growth opportunities within the European market. Focused on EU-centric multinationals, the EKAM will bridge gaps by identifying and securing new strategic business while elevating high-potential local accounts to regional status. This role will be reporting into the Sales Excellence Director Europe. 

Responsibilities include:

1. Strategic Account Leadership

• Lead and scale key multi-country accounts across Europe, acting as the central point of coordination between local and regional teams.

• Ensure full contract compliance and service consistency across all European markets.

• Promote best practices and support continuous process improvement to enhance regional account management effectiveness.

2. New Business Development

• Identify and secure new strategic accounts headquartered in the EU, targeting a segment of large multinationals.

• Elevate "Large Local" accounts with growth potential to regional status.

• Generate leads and support in-country teams to drive long-term revenue across the region.

3. Revenue Growth & Retention

• Drive organic growth through structured upselling, cross-selling, and footprint expansion within existing accounts.

• Maintain high retention rates (Target: 90%+) for European regional and global accounts.

• Utilise data analysis to identify proactive risk mitigation strategies and accurate forecasting.

4. Client Relationship & Collaboration

• Foster long-term partnerships with regional stakeholders, leading business reviews (QBRs) and delivering innovation updates.

• Work closely with local Key Account Managers to ensure alignment between market-level delivery and regional opportunities.

• Centralise knowledge and data to streamline cross-border communication and problem-solving.

We'd love to hear from you if you have:

• 3 - 5 years of Account Management experience

• A proven track record in National or Regional Account Management, preferably within sectors such as Facilities Management (FM), Food & Beverage Processing, Retail, Logistics, or Pharma.

• A strong understanding of complex commercials, multi-market contracts, and tender completion.

• The ability to act as a "Strategic Connector," aligning diverse market-level teams toward regional goals.

• Are motivated for senior sales leadership; capable of managing high-value portfolios and demanding global stakeholders.

What you can expect from us:

• hybrid work environment 
• Competitive Salary
• Employee Assistance Programme 
• Bonus plan
• Company Healthcare
• Company Pension Scheme 

This role is working as part of the Europe Regional team, and so can be based out of any of our regional offices. The role will involve travel across Europe.