Enterprise Customer Success Manager

Our Munich team is growing, and we are looking for an experienced Enterprise Customer Success Manager to join us!

As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the DACH region, helping them implement, roll out, and achieve ROI from the monday.com product suite.

You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.

The ideal candidate for this role will possess a profound comprehension of how project management processes are planned and executed within enterprise environments and the ability to build and configure our product to solve real-world business problems. 

In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals.

Furthermore, the candidate will be committed to data-driven decision-making and the use of various AI tools to collect, analyze, and interpret data on platform usage and adoption.

Please note, this role requires attending our Munich office 3 days a week*

• 3+ years of experience as a Customer Success Manager or a similar role at a SaaS company.
• Fluency in both German and English is required.
• Proven experience in a hands-on customer success role.
• Strong analytical skills with the ability to diagnose issues, interpret data, and provide solutions.
• A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
• Strong understanding of how Enterprise businesses operate
• Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
• Experience helping customers deploy and see the value of the products they have purchased.
• A passion for technology and AI and a proven ability to quickly learn and master new products.
• Experience with building and executing account plans to drive adoption and ensure long-term customer success.
• Experience working in a global team for an international company.
• Excellent written and verbal communication skills.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.