About us
At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline 🚄
We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.
Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.
We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.
Introducing the Trainline Customer Growth Engineering Team 👋
Trainline's Customer Growth engineering team sits at the heart of how we attract, engage, and retain the millions of people who book with us every day. We build the customer-facing features and experiences that make Trainline the go-to choice for rail travel across the UK and Europe, and our work is deeply tied to real commercial outcomes. This is a team where engineering, product, and data work in close partnership, and where the things you ship are seen, used, and felt by customers immediately.
As Engineering Manager, you will lead a cross-functional team of engineers, helping them do their best work while building a culture of quality, psychological safety, and continuous growth. You will co-own the team roadmap alongside your product and data partners, bringing an engineering perspective to prioritisation and ensuring the team has the clarity and space to deliver with confidence. Our ways of working are rooted in data - A/B testing and data-driven decision making are central to how we validate and iterate on everything we build, and you will play a key role in upholding that rigour.
In this role as the Engineering Manager, Customer Growth, you will... 🚄
Lead and develop a cross-functional engineering team, building an inclusive and high-performing environment where people are supported to grow, take ownership, and do meaningful work
Partner closely with product managers and data colleagues to co-own the team roadmap, balancing commercial priorities with engineering quality and long-term sustainability
Champion a high quality bar across both the end product and the codebase, fostering a culture of thoughtful engineering and continuous improvement
Drive a data-driven approach to delivery, embedding A/B testing, experimentation, and insight-led decision making into the team's everyday ways of working
Manage a mixed team of permanent employees and contractors, building cohesion and ensuring consistent standards, expectations, and ways of working across the full team
Advocate for and integrate AI tooling into engineering workflows, identifying opportunities to improve the team's speed, quality, and day-to-day experience
Remove blockers, manage dependencies across teams, and represent your team clearly and credibly with senior stakeholders across engineering, product, and the wider business
Build strong hiring, onboarding, and career development practices that reflect Trainline's commitment to diversity, inclusion, and growing great engineering talent
We'd love to hear from you if you have... 🔍
Proven experience as an engineering manager, with a track record of leading software engineering teams and genuinely investing in their growth and development
Strong people management skills, with the ability to build trust, create psychological safety, and support engineers across a range of experience levels and backgrounds
Experience working closely with product managers to shape and deliver a roadmap, bringing an engineering lens to commercial and customer decisions
A solid understanding of data-driven product development, including A/B testing and experimentation, and the ability to guide a team in applying these practices consistently
A high quality bar for both engineering standards and customer-facing output, with the confidence to advocate for the right technical approach in a fast-moving environment
Experience working with AI productivity tools and a genuine enthusiasm for helping teams adopt them effectively
Experience managing teams that include both permanent staff and contractors, with an understanding of how to build a cohesive culture across different working arrangements - ideally gained in a product-led, customer-facing engineering environment
Strong stakeholder management skills, with the ability to communicate clearly and build effective relationships across product, data, and senior leadership
More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
💭 Think Big - We're building the future of rail
✔️ Own It - We focus on every customer, partner and journey
🤝 Travel Together - We're one team
♻️ Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Trainline London, England Office
3rd Floor, 120 Holborn, London, United Kingdom, EC1N 2TD
