Make Your Mark:
Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.You'll Get To:
Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
Develop a delivery strategy for large scale partner implementation projects
Create customer project plans complete with budgetary information and resource needs
Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
Define project success criteria and communicate them to all stakeholders
Provide status updates cross-organization
Track and report project financials against estimate; resolve budget issues as they arise
Manage project scope, timeline and budget changes
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
Identify, manage and mitigate project risk
Act as the escalation point when issues arise with the customer or partner on engagements
Identify potential upsells to increase revenue and build brand awareness
Complete other projects duties as assigned
What You'll Bring:
Between 5- 8 years of experience in Engagement Mgmt, Project Mgmt, Consulting Services, or Professional Services environment
Strong foundational understanding of Finance processes is required; while candidates are not expected to be R2R specialists, familiarity with core Finance workflows across ERP environments is essential.
Bachelor's degree or equivalent work experience
Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
Demonstrated successful completion of complex enterprise-level client implementation projects
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
Experience with large scale ERP systems including SAP and Oracle
Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
Excellent communication skills, strong organizational skills and attention to detail
Effective problem-solving and conflict resolutions skills
Ability to deliver world-class service and high-impact results while navigating challenging situations
Ability to manage self and others under pressure and time-sensitive deadlines
Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually
We’re Even More Excited If You Have:
2+ years of experience in the audit/accounting industry
2+ years of experience with BlackLine Products
PMP certification
Proven results as an Engagement Manager or Project Manager
Proficient in MS Office and CRM/project management software
Customer-oriented approach
Sharp business acumen
Excellent verbal and written communication abilities
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
BlackLine London, England Office
London, United Kingdom, W1T 1RR
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