Summary
As an Engagement Manager/Director, you’ll be responsible for guiding customers through their transformation journeys with Guidewire’s products. You'll be their go-to partner, helping them get the most out of their investment, adopt our solutions effectively, and achieve long-term success.You’ll work directly with customer teams, partners and internal stakeholders across regions, ensuring delivery runs smoothly, blockers are resolved early, and value is realized throughout the customer lifecycle. Ultimately, your work plays a vital role in driving customer satisfaction, solution adoption, and contract renewals.
As an engagement manager, you will report to the Regional Portfolio Director, and your job level will depend on your experience and be determined throughout the interview process.
Location: EMEA Remote, you must be located in one of our following entities; Ireland, UK, Germany, Poland, Spain, Denmark, Italy
Job Description
Key Responsibilities:
Customer Success and Delivery Support
Act as the primary point of contact for customers during their use of Guidewire’s products
Support customer teams in aligning their implementation to best practices and business objectives
Monitor progress, highlight risks, and help guide customers through key delivery milestones
Stakeholder Engagement and Roadmapping
Build trusted relationships with customer stakeholders across claims, policy, billing, underwriting, and operations
Work with customer leadership and internal teams to co-develop roadmaps that support long-term goals
Facilitate strategic discussions that align Guidewire capabilities with customer business priorities
Cross-Functional Collaboration and Advocacy
Partner with internal teams—Product, Sales, Cloud Operations, and Support—to ensure aligned execution
Share customer feedback with internal teams to influence product enhancements and service improvements
Guide customers to useful resources—training, communities, documentation, and expert support
Southern Europe Market specialism
Fluent written and spoken French is required, other languages are beneficial
Expert in insurance with in-depth knowledge of at least one market within the region (France, Belgium, Spain, Italy), confident in customer and partner engagements promoting Guidewire ability to meet market needs
Primary responsibility will be the Southern Europe & Benelux region
Awareness of existing market systems, conventions at high level, and solution ecosystem, understanding complementary and competing solutions
KPIs & Success Metrics:
Customer Satisfaction – Positive feedback, high CSAT/NPS scores from customers
Adoption & Engagement – Customer usage and engagement with Guidewire insurance products
Renewal Support – Successful renewals influenced by effective delivery and trusted relationships
Key Skills & Experience:
Experience in customer-facing roles within software delivery, consulting, or transformation
Background in the P&C insurance industry—experience with claims, underwriting, policy, or billing processes
Strong communication skills, including comfort engaging with senior business and IT stakeholders
Experience managing multiple customer accounts or workstreams at once
Skilled at identifying delivery risks and proposing solutions in real time
Familiar with enterprise software implementation cycles or digital transformation programs
Ability to build rapport quickly and influence stakeholders toward shared outcomes
Collaborative mindset—able to coordinate across teams and regions
Strong organizational skills and attention to detail
Comfortable using tools like Jira, Confluence, and standard project management tools
Travel will be required as part of this role (up to 50%)
Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.
Preferred Skills & Experience:
Experience in client engagement or customer success in the insurance software space
Knowledge of Guidewire InsuranceSuite (PolicyCenter, ClaimCenter, BillingCenter)
Background working with or within insurance carriers in EMEA
Demonstrated success in managing renewals and expansion through trusted delivery
Exposure to cloud transformation or SaaS implementation projects
Ability to facilitate executive conversations and contribute to roadmap planning
Familiarity with common delivery challenges in regulated environments
Experience coordinating across matrixed teams and time zones
Confidence in navigating ambiguity and shifting business priorities
Formal training or certifications in project management or change management
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Guidewire Software London, England Office
London, United Kingdom
