About Coursera
Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025.
Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning.
Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp
Why Join Us
At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.
We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.
Job Overview:
The Sales Enablement Specialist is responsible for equipping the Customer Success (CS) organization with the knowledge, skills, processes, and tools needed to drive adoption, retention, and growth. This role partners closely with Customer Success leadership, Product, and RevOps teams to design and execute training programs, process improvements, and build resources that empower CSMs to perform at their best. E.g. account planning templates, QBR delivery, techniques for resolving conflict
You will also act as a liaison and field coach in the APAC and EMEA regions engaging with local sales and customer success management, serving as the eyes/ears of enablement in the region.
This role reports into the Revenue Operations team within Coursera’s Enterprise Solutions. The Enterprise Solutions team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations.
Responsibilities:
The Sales Enablement Specialist is responsible for
- Role-based curricula design. Partner with HR and CS leadership to align training content to key competencies.
- Needs Analysis. Partner with Regional CS Directors to identify competency gaps and create learning paths to close them.
- Playbooks. Own the Customer Success Playbook and maintain standardized templates for renewal plans, success plans, and adoption metrics.
- Product Knowledge training. Partner with Product Marketing for new‑feature releases, adoption, and migration strategies
- Regional Field Coach. Partner with in-region sales leaders to apply sales enablement programs, share best practice, and collect feedback.
- Measurement. Measure impact of interventions on account health metrics and other drivers of customer retention.
Some travel (<25%) required to deliver roadshows, training, and attend revenue team events.. Occasional travel to the London office is expected.
Basic Qualifications:
Qualified applicants will possess:
- Bachelor’s degree in Business, Marketing, or related field
- 3+of proven experience in Sales Enablement, Customer Success, Marketing, Sales, RevOps or a related role within a B2B SaaS environment
- Demonstrated experience building and delivering curricula for Customer Success resources
- Experience adapting training delivery, both formally and on-the-fly, for different cultures, geographies, and role types.
Preferred Qualifications:
Additional consideration will be given to applicants with:
- Experience with sales tech stack elements such as Gainsight, Highspot, and Gong.
- Experience with account management planning and templates.
- Strong presentations, written, verbal communications skills.
- Strong project management skills and ability to collaborate across departments to get work down (influence without authority)
If this opportunity interests you, you might like these courses on Coursera:
- Hubspot Sales Enablement Course, Design Thinking for Innovation, Design Thinking - Insights to Inspiration
Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected]. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.
To protect against recruitment fraud, please note that Coursera recruiters will only communicate with candidates using official coursera.org email addresses. We do not conduct interviews or negotiate offers via personal or non-coursera.org accounts.
Top Skills
Coursera London, England Office
London, United Kingdom, SE1 7ND
