Employer Support Administrator

Capita Pensions Solutions is seeking a Employer Support Administrators/Advisors to join our team on a permanent basis. This role primarily involves contact centre duties with some administrative tasks. If you're a confident individual with commercial awareness, who enjoys engaging with clients over the phone, this position could be a great fit for you!
Our offices are located in Darlington, and we offer face-to-face training for those living nearby. We are also open to hiring candidates who prefer fully remote work, with quarterly visits to the office.
**Please note this role will be working on an account that is expected to transfer to a new provider under TUPE in Oct 2026. Please only apply if you are comfortable with this**

Job title:

Employer Support Administrator

Job Description:

Salary: £25,155.00 per annum 
Working hours: Monday to Friday, with shift patterns between the core hours of 8.30am and 6pm, 37.5 hours per week

What you’ll be doing:

• Handling a large influx of both inbound & outbound calls in relation to the project & onboarding tasks you will be working on.
• Demonstrating strategic knowledge of the clients that require support – understanding their business objectives and providing appropriate solutions whilst displaying a genuine interest in their business.
• Being responsible for supporting effective onboarding delivery and enable efficiencies and improvements.
• Working closely with the Projects team to ensure supportive collaboration between teams.
• Taking on varied admin tasks throughout the day to assist the team leaders and to meet KPI’s.
• Training & aligning yourself with the team and other dependent business partners ensuring optimum project aligned tasks & Implementation processes are followed.
• Updating CRM accurately & supporting with any MI requirements.

What we are looking for (ALL ESSENTIAL):

• Proven experience in a customer service environment, handling both inbound and outbound calls, with a high volume of over 50 calls per day.
• Strong customer focus & a great telephone manner.
• Successful track record in building relationships with key stakeholders & clients.
• Proven experience in administration, with the ability to develop and execute project related tasks.
• Excellent verbal and written skills.
• A self-motivated and enthusiastic candidate with the ability to work towards tight deadlines and KPI’s, with minor supervision.
• Minimum GCSE grade C or equivalent in Maths & English
• Proficient in Microsoft Office applications, with good Excel skills for data handling and analysis.

About Capita Pensions Solutions

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today's employees.

What’s in it for you:

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology 
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice 
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected].

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .  For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent