Employee Relations and Operations Manager

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Department & Position Overview: 

The Employee Relations and Operations Manager will be responsible for managing and improving employee relations processes, ensuring compliance with UK employment laws and regulations, and fostering a positive work environment. This role requires a skilled HR professional with deep expertise in employee relations, strong problem-solving abilities, and excellent communication skills. 

Key Responsibilities: 

Employee Relations Strategy: Develop and implement effective employee relations strategies to support Civica’s business objectives and foster a positive and productive workplace culture.

Case Management: Manage and resolve complex employee relations issues, including disciplinary actions, grievances, performance management, and workplace investigations, ensuring fair and consistent application of company policies.

Compliance: Ensure all employee relations practices comply with UK employment laws and regulations. Stay updated on changes in employment legislation and advise senior management on necessary actions.

Policy Development: Develop, review, and update HR policies and procedures related to employee relations, ensuring they reflect best practices and are effectively communicated to employees.

Advisory Role: Provide expert advice and guidance to managers and employees on employee relations matters, helping to resolve conflicts and improve workplace relations.

Training and Development: Develop and deliver training programs for managers and employees on employee relations topics, including conflict resolution, performance management, and effective communication.

Data and Analytics: Utilize HR metrics and analytics to track employee relations trends, identify areas for improvement, and report on key performance indicators to senior management.

Mediation and Conflict Resolution: Act as a mediator in employee disputes, facilitating resolutions that are fair and beneficial for both employees and the organization.

Engagement Initiatives: Lead initiatives to enhance employee engagement and satisfaction, working closely with the HR team to develop and implement engagement strategies.

Risk Management: Identify and mitigate risks related to employee relations issues, ensuring proactive measures are in place to prevent workplace disputes and maintain a harmonious work environment.

Employee Relations Leadership: Providing coaching and training to team members, ensuring that they are highly skilled in legislation and Company Policies.

Essential Competencies:

• In-depth knowledge of UK employment law and best practices in employee relations. 
• Proven experience in managing complex employee relations cases. 
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with employees at all levels. 
• Strong problem-solving and conflict-resolution skills. 
• Ability to handle sensitive information with discretion and professionalism. 
• Proficiency in using HR information systems (HRIS) and Microsoft Office Suite. 
• Strong analytical skills with the ability to leverage data for decision-making. 

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

• Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
• Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits
• Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
• Tenure Milestone Recognition: We value and recognise the years of service of our people.
• Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
• Great Place to Work: We are dedicated to creating an outstanding employee experience.
• Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
• Australian Business Awards – Employer of choice
• Top rated employer – Glassdoor: Our average length of service is 9 years.
• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.