EMEA Operational Excellence PMO Lead

Role Summary

You will play a pivotal part in optimizing EMEA service operations to drive efficiency, quality, and continuous improvement. Working with stakeholders across the business you will plan, implement and deliver key service operational excellence projects, sharing and developing good processes and practices across EMEA. The overall department objective being continued professional development of a world class service business, with high level’s of customer service and satisfaction, safety performance, generating significant shareholder value, based on excellent business data, reporting, processes and communication.

Duties & Responsibilities

All activities are to be performed in line with company policies as may be in force from time to time. These include, but are not limited to International Trade Compliance policy, Data Retention Policy, GDPR regulations, etc.

Project Management

1. Based on delivery priority and business benefit, project manage key initiatives, successfully planning, implementing and handing over key deliverables to the wider business stakeholders
2. Standardize deployment approaches for project management of small, medium and large initiatives
3. Drive change management initiatives to facilitate the adoption of new processes and best practices within the organization, utilizing technology solutions for training, communication, and change tracking.
4. Collaborate closely with cross-functional stakeholders to align operational excellence initiatives with business objectives and customer needs, leveraging technology solutions for enhanced collaboration, stakeholder engagement, and feedback collection.
5. Project manage and support on business integration or separation projects 

Analysis and Reporting

1. Utilize and support development Operational and Financial reports to enable the Service Business across EMEA to exceed customer demands whilst operating as effectively and efficiently as possible
2. For key strategic area’s, provide analysis and formulate recommendations to improve business performance in terms of effective and efficient delivery, enabling the business to reduce costs and improve sales performance
3. For project delivery and long-term initiatives, define key performance indicators (KPIs) to measure operational performance and track progress against targets, utilizing advanced technology solutions for efficient data collection, analysis, and reporting.
4. Ensure business benefit realization tracking is applied to all initiatives and projects undertaken, to enable reporting for the wider business on business impact

Business Development

1. Support the EMEA teams to find best practice and processes across EMEA and then assist all market units adopt the best processes, implementing new processes where beneficial and identifying / scoping future projects
2. Support with the development of existing business systems to enable more efficient and effective use of the system, processes or procedures to be achieved
3. Support and project manage within the EMEA services team the development, testing and deployment of new business systems across EMEA
4. Support and enhance a culture of continual improvement, resulting in business stakeholders regularly generating continual improvement idea’s

Training and Self-Development

Vertiv will provide suitable training to enable you to fulfill the listed duties and responsibilities. This may be via formal training courses or through on-the-job training via coaching / mentoring.

Employees are encouraged to participate in ‘self development’ by identifying suitable courses applicable to their role. Note that courses should not be booked without prior authorization from Vertiv management.

Interactions & Travel

The role will be required to interact with all departments internally within Vertiv and external customers where necessary. 20% Travel estimation.

Knowledge, Skills and Abilities

1. Strong analytical skills with the ability to analyze complex data, identify trends, and develop actionable insights to drive decision-making and process improvements.
2. Experience in successfully managing business projects.
3. Project management certification (e.g., PMP, Six Sigma, Lean).
4. Fluent in English and some competence in another European language.
5. Experience in business and functional requirements gathering.
6. Excellent written and oral communication skills.
7. Excellent team interaction skills.
8. Excellent interpersonal skills.
9. Highly motivated and independent.

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