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Available Location: London
Role Summary
As the Onboarding Lead for EMEA, you will be the architect of the first-year experience for our new hires across the region. You will design, manage, and deliver a world-class onboarding program that integrates new employees into our culture and accelerates their time-to-productivity. Working closely with global peers and regional stakeholders, you'll balance local nuances with global consistency to ensure every new joiner feels supported and empowered. We are looking for a high-energy program manager who is as comfortable coaching executive speakers as they are diving into the data to measure program success.
Role Responsibilities
Role Summary
As the Onboarding Lead for EMEA, you will be the architect of the first-year experience for our new hires across the region. You will design, manage, and deliver a world-class onboarding program that integrates new employees into our culture and accelerates their time-to-productivity. Working closely with global peers and regional stakeholders, you'll balance local nuances with global consistency to ensure every new joiner feels supported and empowered. We are looking for a high-energy program manager who is as comfortable coaching executive speakers as they are diving into the data to measure program success.
Role Responsibilities
- Design and Delivery: Lead the end-to-end creation and facilitation of high-impact onboarding sessions, ensuring content is engaging, culturally relevant for the EMEA region, and aligned with company goals.
- Program Management: Oversee the operational logistics and lifecycle of the onboarding program, managing timelines, resources, and communications to ensure a seamless experience for all participants.
- Speaker Coaching and Feedback: Identify, onboard, and coach internal subject matter experts and leadership speakers, providing actionable feedback to ensure their delivery meets high quality and engagement standards.
- Global Collaboration: Partner closely with Onboarding Leads in other geographies (AMER/APAC) to maintain program consistency while adapting strategies to meet specific regional requirements.
- Impact Measurement: Define and track key performance indicators (KPIs) to evaluate the effectiveness of the onboarding journey, utilizing surveys and performance data to drive continuous improvement.
- Stakeholder Engagement: Build strong relationships with HR Business Partners and Hiring Managers across EMEA to align onboarding outcomes with evolving business needs.
- Experience: Minimum of 2-3 years in Learning & Development, Talent Management, or Program Management, or Sales experience specifically within the EMEA market.
- Facilitation Excellence: Proven track record of delivering dynamic presentations and facilitating workshops for diverse audiences, ranging from entry-level to executive leadership.
- Project Management: Strong organizational skills with experience managing complex, cross-functional projects from conception to completion.
- Coaching Ability: Demonstrated ability to provide constructive feedback and executive coaching to internal speakers and stakeholders.
- Self-Organization: Highly organized, proactive, and self-driven, able to prioritize and manage work independently while collaborating effectively with the team to achieve shared goals
- Data Literacy: Experience using data and analytics tools to measure program ROI and sentiment, with the ability to translate insights into strategic action.
- Tech Savvy: Familiarity with Learning Management Systems (LMS), project management tools, and virtual facilitation tools.
- Change Management: Experience navigating organizational shifts and scaling programs in a fast-paced, high-growth environment.
- Experience at a SaaS, Cyber security, Networking or Developer/AI company a plus
- Proficiency in additional EMEA languages (beyond English) is a plus
Cloudflare London, England Office
Riverside Building, 6th Floor, County Hall/The, Belvedere Rd, London, United Kingdom, SE1 7PB
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