Leads EMEA and global Human Resources control management, including risk identification, control design and evaluation, issue remediation, governance, reporting, and review readiness. Partners with HR leaders, country heads, operational risk, compliance, legal, privacy, resiliency, and audit teams to assess risks, deliver control projects, strengthen documentation, and implement scalable improvements across employee processes.
Control Management is an independent function within Human Resources that advises, counsels, and challenges the business on risk mitigation strategies, and evaluates the effectiveness of processes, risks, and controls. As a Control Manager aligned to EMEA and providing support globally, you will be focused on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, and Control Governance & Reporting. You will bring independent challenge, practical solutions, and a continuous improvement mindset, partnering closely with Human Resources leaders and Country Heads to embed strong, scalable controls across key employee experiences and support safe, well-governed change.
Job Responsibilities
- Provide dual-hatted Control Management support for EMEA regional coverage and global, cross-product control projects.
- Provide independent risk challenge through targeted reviews, issue analysis, and root-cause identification.
- Partner with HR stakeholders as a trusted advisor, embedding a continuous and integrated risk assessment approach to support change initiatives and product transformation.
- Lead end-to-end delivery of assigned cross-product control projects/programs from initiation through implementation and closure.
- Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
- Own responsibility for one or more EMEA countries, engaging regularly with country leadership on emerging risks, local developments, and control priorities.
- Support regional risk and control governance forums (agenda setting, materials, facilitation, and follow-up actions).
- Partner with second line and independent assurance teams (e.g., Operational Risk, Compliance, Legal, Data Privacy, Resiliency, Internal Audit) to align on key risk themes and outcomes.
- Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans
Required qualifications, capabilities, and skills
- Relevant experience in project management, operational risk, controls, control management, audit, or a related risk discipline
- Understanding of operational risk management frameworks and practices, including risk identification, control assessment, issue management, and reporting.
- Demonstrated ability to assess risk across regulatory, legal, operational, and reputational dimensions
- Demonstrated strong delivery discipline by turning objectives into structured plans, managing dependencies and milestones, and driving initiatives to completion in a matrixed, multi-stakeholder environment.
- Strong analytical and problem-solving skills, with the ability to synthesize complex information into practical guidance, clear actions, and concise updates for senior leaders.
- Strong written and verbal communication skills, including the ability to translate complex topics into clear actions
Preferred qualifications, capabilities, and skills:
- Experience covering Human Resources process areas such as recruitment, compensation, payroll, benefits, mobility, talent development, or employee relations
- Operations, particularly payment / funds transfers experience
- Experience working within a global organization supporting geographically dispersed teams.
- Experience driving control simplification and automation (for example, shifting from manual checks to preventative or system-based controls)
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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