EMEA Events Manager

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EMEA Events Manager

Role Purpose

We currently have an exciting opportunity for a EMEA Events Manager based with a prominent international client in London. The EMEA Events Manager will be responsible for managing, coordinating, supporting and facilitating all client events with EMEA region. They will be supported by and manage the Events teams / FMs in region. This is an excellent opportunity for an experienced Events professional looking to join a fast paced and dynamic team.

What this job involves

• First point of contact for all Client Events including the management of additional subcontractors.
• Coordinate and oversee all furniture set-ups for events and conference rooms both on-site and offsite.
• Regularly work with external contractors, e.g. cleaning, set-build crews, production crews and event hosts
• Manage work permits and public liability insurance for external vendors
• Resolves problems associated with all event services including: janitorial, parking, conference rooms, interior furnishings, fixtures and equipment.
• Owner of internal events booking system, and first response to all tickets raised.
• Manages all event space diaries through the shared events calendar on Outlook Calendar
• Leads planning meetings with external clients and vendors to discuss all event requirements in the lead up to each event, as well as liaise with the client during the event to proactively action any last minute requests
• Provides support for guests, visitors and employees relating to all events
• Assists with resourcing external vendors for furniture/decorations/floral arrangements etc., as well a with booking events entertainment
• Conducts high-level office tours on behalf of the Facilities team and/or clients
• Carries out quality audits of all event spaces, furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time
• Provides support for meetings and conference room reservations, as needed and directed.
• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager.
• Provides monthly and quarterly reports to both JLL and client Facilities Management.
• Works within the Facilities team to ensure office space is kept to a high standard and all processes are adhered to, including walk-rounds, health and safety management, contractor management etc.
• Ensures appropriate follow up with customers
• Regularly work with the Facilities department on Facilities related tasks, as raised by the client and team
• Work with the internal Task system to keep track of all requested Facilities work and close out actions
• Sync with the Global Events to share best practices.
• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Seeks to continuously improve processes, systems and overall client satisfaction
• Ensures delivery of committed services and overall satisfaction with JLL. 
• Demonstrate responsiveness and creativity in finding solutions for service delivery

Required Skills & Experience

• Experience in an event coordination within hospitality, corporate and / or facilities environment
• Experience of data analysis, interpreting and presenting data in a business environment including proposals
• The ideal candidate will thrive in a quick moving, ever-changing environment, have an extraordinary attention to detail, while still working under tight deadlines. They need to be collaborative, supportive, and skilled in handling multiple, complex, concurrent events.
• Outstanding customer service skills and orientation
• Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills Ability to always multitask and maintain professionalism without supervision
• Previous experience of working in a fast-paced, corporate multi-national environment

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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