Early Interest - Customer Success Manager GSA, London

We’re building our talent pipeline for this role ahead of its official opening. This is a prospect posting for an upcoming opportunity that we expect to begin actively recruiting for within the next 45 days.

By sharing your profile now, you’ll be among the first candidates considered when the role officially opens. Our recruiting team will prioritize these early profiles for review before moving to the wider applicant pool.

Because the active recruitment process has not started yet, you may not hear from us immediately. Once the role moves into active hiring, we’ll review the prospect pool and contact candidates whose experience aligns with the opportunity.

If this sounds like something you’d be interested in exploring, we’d love to hear from you early.

(See below)

We’re growing our Customer Success team in London and looking for a Customer Success Manager who enjoys combining strategic thinking, customer partnership, and hands-on execution.

In this role, you’ll take ownership of a portfolio of global, enterprise customers and become a trusted partner across their advertising journey. You’ll work closely with customer teams, digital platforms, and Smartly’s internal experts to help clients get more value from the platform, solve challenges, and build long-term success.

This is a role for someone who enjoys understanding how customers operate, turning business goals into practical plans, and working across teams to make things happen.

• Own customer relationships
  Manage and grow a portfolio of global enterprise customers across Meta, TikTok, YouTube, and Google (DV360). Build trusted relationships from operational contacts through to senior and executive stakeholders.
• Drive customer success
  Help customers get more value from Smartly by increasing adoption, improving efficiency and performance, and supporting long-term retention.
• Turn goals into action
  Translate customer objectives into clear success plans, platform strategies, and measurable outcomes.
• Lead strategic conversations
  Run customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities.
• Bring teams together
  Partner with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges, remove blockers, and bring customer feedback into the product.
• Be the expert customers rely on
  Bring practical knowledge of digital advertising, platform best practices, and Smartly’s products to customer conversations.
• Help the wider team grow
  Mentor peers, share best practices, and contribute to initiatives that improve customer engagement and how our global Customer Success team operates.

You’ll be a strong fit if you have:

• Minimum 4+ years of experience in digital marketing, including paid social and Google platforms, ideally in SaaS, MarTech, or AdTech

• Experience managing enterprise-level customers and delivering measurable business impact

• Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms

• Confidence working through technical challenges and partnering with technical teams

• The ability to turn complex customer objectives into clear strategies that drive adoption, retention, and growth

• Strong communication skills and confidence working with stakeholders at all levels, including senior and executive audiences

• A proactive, solution-oriented mindset, with a positive and collaborative approach

• Ability and willingness to work from our London office 3 days per week

• Willingness to travel for customer meetings, conferences, and industry events as needed

• Fluent English; additional languages are a plus

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!