Jobs at Smartly

As a Customer Success Manager, you will manage customer accounts, provide marketing expertise, and collaborate with various teams to optimize customer success and engagement.

Manage technical onboarding for newly-signed customers, collaborate with Sales and Customer Success to create tailored onboarding plans, train customers on platform features, set up reporting and automations, and own execution to drive product adoption and successful long-term partnerships.

The Head of IT will lead global Enterprise IT operations, manage the IT team, and oversee IT architecture, processes, and projects to support company growth while enhancing collaboration and cost management.

As the Lifecycle Marketing Manager, you will own the lifecycle roadmap, optimizing customer journeys, managing email marketing campaigns, and improving engagement metrics while collaborating cross-functionally.

The Global Director of Sales Strategy and Operations will drive planning, operational rigor, and strategic initiatives to scale the commercial organization globally, partnering with Sales leadership to optimize decision-making and improve commercial effectiveness across various regions.

The Senior Customer Onboarding Manager leads onboarding for new clients, ensuring effective transitions to the Smartly platform, collaborating with Sales and Customer Success teams to tailor onboarding plans and deliver training for client success.

Serve as a technical advisor for global strategic advertisers, driving pre- and post-sales activities including technical discovery, solution design, demos, onboarding, training, and cross-functional collaboration to accelerate adoption and customer outcomes.

Own and grow a book of paid-social advertising customers, provide consultative strategy and technical support, run product trials, liaise with platform partners (Meta, Pinterest, Snapchat, TikTok), and feed product insights back to internal teams to drive retention and growth.