DTC SCM Demand Specialist

Position Summary

Why join our team?
This is a critical role within the Online Commercial team and has the exciting opportunity to build the best in class service to our customers through our stock management, logistics and customer service partner teams.
Strategically Samsung has highly aspirational sales plans for our direct to customer business and as the largest online subsidiary we are in the forefront of developing this model for the existing predominantly B2B business. Our vision is to ensure that Samsung.com is the Beacon within the online market offering our customers a premium proposition, online and service experience that reflects our brand and products.
As an online team, we are building expertise and capability and are focused on delivering ambitious sales numbers this year whilst in parallel rapidly determining and building the foundations of our new business model.
Within the Online Commercial team we own the delivery of our direct to customer sales which includes determining our online proposition, pricing & promotions plan, developing new routes to market, trading and optimising our online merchandising, and critically delivering our customer promise through our third party logistics and customer service teams.
The wider digital team includes Digital Marketing, UX/Optimisation and Analytics.

Role and Responsibilities

What will this role achieve?

As a Demand Planner you will be working with the retail operations and commercial teams to ensure stores have the right products and stock to improve sales opportunities.

What will be your key deliverables?

Continuously improve the forecasting model to ensure it is always relevant

• Gather market insights from relevant parties to support the forecasting model

• Attend trading meetings with internal/external clients

• Analysis of forecast accuracy and constantly improving the model for the future

• Management of various products categories for the concession stores

• Build demand forecasts, both short and long term across assigned product ranges

• Monitor and analyze forecasts in conjunction with factories, retail sales & marketing and product divisions

• Providing store sales forecasts to relevant purchasing teams to ensure sufficient stocks are procured for the stores

• Management of various products categories for the concession stores

• Building good relationship with supply chain teams to ensure the allocation of stock is aligned to the forecast

• During peak trading periods or unexpected out of stock situations, negotiate with supply chain teams to bring forward future demand or obtain additional stock from other channels

Skills and Qualifications

What do we need for this role?

• Supply Chain, Demand Planning and forecasting experience within a retail, FMCG business

• Knowledge of advanced planning techniques - S&OP, capacity planning etc.

• Advanced Excel skills essential (including pivot tables, vlook ups etc)

• The ability to work in a fast paced environment and enjoy working as part of a team

• Must have an analytical attitude

What does success look like?

Success will be delivering a seamless customer experience from ordering to on time delivery to the customer.

Benefits of working here at Samsung include:

• Hybrid working (3 days office & 2 days at home)

• Bonus Scheme

• Pension contribution

• 3 x volunteering days each year

• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!

• Access to staff sales discounts on a wide range of Samsung products

• Access to discount shopping portal

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We create the future by fostering a diverse culture to drive sustainable growth.

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