At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, industrial and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are looking for a Doors Technical Helpdesk Engineer to join our KONE Doors Technial team. In this role, you’ll be the go-to expert for resolving complex technical issues on industrial and pedestrian doors, providing support to Doors engineers across the UK, and ensuring compliance with safety and quality standards.
This position is based in Nottingham; you will be part of a global Technical Help Desk team.
What You’ll Do
Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions
Log cases to the Technical Helpdesk tool and direct to relevant expert when needed
Deliver training to Doors engineers during site visits and through scheduled sessions, support local training centers
Support in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract
Create and manage knowledge base articles
Purpose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements (e.g. training, guidelines, etc.)
Ensure compliance with KDB safety standards and customer safety rules, report safety concerns
Stop installation or door operations if safety violation or hazards are detected
To qualify for this vacancy we would expect you to have:
- Strong technical knowledge of pedestrian and industrial doors, gates and barriers
Excellent health and safety knowledge
ADSA and DHF qualified
CSCS certification
Strong customer skills
Collaborative team player
Excellent problem solving and communication skills
Full, clean UK driving licence
Willingness to travel across the UK
Proficient IT skills
We offer a range of fantastic benefits to our employees including:
Excellent salary depending on experience
Company car, parking apps to cover business parking costs
Paid travel and overtime
25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day
Company Pension Scheme
Employee Assistance Programme
Prolonged disability insurance (PDI)
KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy
KONE dental plan
Life Assurance
Gym membership
KONE Discounts and cashback platform
Give As You Earn, which allows to make tax-efficient charity donations
Cycle to Work Scheme
In addition, we offer strong and clear progression programmes with Engineers so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.
This role is not eligible for visa sponsorship.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
