Director of UK Delivery

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
We're looking for a Director of UK Delivery to join our growing team.
As the Director of UK Delivery, you will work with multiple groups and have a broad impact on the customer experience, process management & optimization and compliance, as you drive a culture focused on innovation through process improvements, automation, implementing new tools, and developing global standards.
Day to Day You'll Be:
People Management

• Establish team goals and provide directions for accomplishing the same
• Responsibility for direct reports (1:1s, coaching, reviews, comp, etc.)
• Develop "top 2 / bottom 2" plan for direct reports
• Foster team culture (regular team meetings, outings, collaboration, etc)

Business Management

• Responsible for the assignment & quality delivery of all customer orders within the purview of assigned area
• Active participation in the leadership responsibilities & duties as assigned.
• Fostering of Enterprise relationships directly related to assigned area

Execution

• Ability to manage & troubleshoot orders for assigned area & across Global Delivery
• Develop understanding of our processes, capabilities & data
• Responsible for process Improvement, automation, and implementing innovations.
• Lead & drive initiative that improves efficiency or revenue across the Global Delivery team.
• Secure buy-in and agreement from peers on the leadership team and strategic partners.
• Direct responsibility for key function of leadership team such as metrics, compliance process, or owner of key responsibility as assigned.

Mentorship and Guidance

• Visible & present leader who actively mentors or develops key relationships with associates in delivery teams and across TransUnion & provides guidance / coaching.
• Training & growing associate knowledge regarding products & processes

Essential Skills & Experience:

• Track record years of data processing experience, capabilities and industry knowledge to understand customer challenges and to create solutions that deliver tangible results.
• Works well in a team setting fostering collaboration and working towards consensus.
• Skilled in delivering high-quality output 'On-time' in a fast-paced environment with competing priorities.
• Ability to explain complex technical and analytical concepts across any audience.
• Ability to identify and troubleshoot processing issues and understand how strategic goal measurements impact department level goals.
• Demonstrate the ability to identify opportunities to optimize performance.
• Accountable for the performance, growth and results of the delivery teams and owns the employee life cycle. (i.e. hiring, evaluating talent, coaching, performance management, retention, etc.)
• Act as the liaison between various business units to implement custom solutions and to ensure implementations are successful, on-time, and within budget.
• Present solutions to senior TransUnion staff and clients/prospects to generate value add campaigns and drive revenue through development of solutions.
• Influence internal partners on best-practice approaches gleaned from current and previous experiences.
• Interface with a variety of groups in order to perform required tasks, create high level design, development and implementation
• Create and present business and technical solutions to senior level management and client/prospect audiences
• Represents the business unit to define requirements and business cases for technology solutions.
• Ensures the execution of predetermined work assignments that are subject to a moderate level of control and review.
• Representing Operations/Delivery in UK governance forums
• Experience of working within a regulated environment such as an FCA regulated organisation

Impact You'll Make:
What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:
If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Director, Business Operations