Director: Technology Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director: Technology Program Manager

Lead - Technical Program Manager – Europe Technology Regulatory delivery
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
In Mastercard Technology Europe, the Technology Regulatory execution team works closely with the regions various regulatory and oversight bodies to ensure close partnership and compliance.
The team is looking for a Lead Technical Program Manager with proven experience in Program Management. Are you:
• Technically experienced with a sound understanding of technology, operations, infrastructure, our programs, products and solutions with an inquesitive mind to challenge solutions to drive to best outcomes
• Able to conceptualize, rationalize, and drive multiple simultaneous projects to deliver technical work across the portfolio.
• Motivated to work with a sense of urgency to deliver to outcomes
• A self starter who is able to take full ownership of project plans without much need for Knowledge Transition/Training by self reading available documents.
Role
All staff at Mastercard are expected to demonstrate 'Mastercard Way' every day – create value for our customers, partners and colleagues; grow together to achieve our goals and move faston what matters most for our customers and Mastercard
As Technical Program Manager, you will:
• support multiple teams with orchestration and delivery of programs
• be a trained team facilitator and be continuously engaged in challenging the old norms of to improve performance in the areas of quality, predictability, flow, and velocity.
• enable cadence and Synchronization across multiple teams so the individual team’s workload and ensure solutions are understood, resolved, and integrated.
• close collaboration with the product management, regulatory affairs, customer delivery & care, ONE team, Corporate Security, Stakeholder assurance, Bizops and other to focus on delivery of initiatives.
• organize and accelerate activities across multiple teams while aligning dependent organizations.
• identify and remove blockers and always find the path forward in challenging situations
• facilitate identification, management, communication and mitigation of risks, issues, asssumptions and dependnecies.
• create mechanisms to effectively report out and control execution. Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measurably improve, streamline, and/or eliminate excess processes. Utilize cross organizational mechanisms to describe and drive continuous improvements.
• drive execution of an outcome from inception through successful delivery, or, an outcome that spans multiple teams and integrations across the enterprise.
• be looked to as first point of contact for assigned programs and workstreams
• create transparent source of truth for status providing the right information and associated data of the project to the right all the audience at the right times.
• keep abreast of evolving technology landscape. Ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• work with ambiguity and with limited guidance. Be able to get the inertia out and the mobilisation of work in motion
• regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• conflict resolution: Must be able to facilitate discussions and enable alternatives and different approaches
• develop and maintain project management plans, including project timelines, budgets, and people allocation
All About You
The ideal candidate for this position should:
• anticipate bottlenecks and adequately factor in contingency for unplanned delays
• determine if success metrics are in place and if not, you work to define them
• recognize discordant views and take part in constructive dialog to resolve them
• continuously assess progress, test plans, and ways to operationalize work.
• work with teams to improve concurrent project delivery.
• streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated
• expert with scrum delivery
Nice to have:
• Past experience in Critical National Infrastructure
• Past experience working in Payments Space
• Operational experience
Work Schedules
• We currently operate a hybrid working pattern which allows colleagues to gain a work life balance with the requriement to work from the office and home for part of the week
• Open to working flexible hours that overlap with European time zones
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.