We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.
Director – Insurance Operations (Grade G)
We’re seeking leader to join our Operations team as the Director of Insurance Operations. This pivotal role will be based in Mumbai and requires a commitment to in-office collaboration at least three days a week. The ideal candidate will possess a deep understanding of the insurance landscape and demonstrate a proven ability to drive operational excellence through innovative strategies, effective stakeholder engagement, and thought leadership in change management
We will count on you to:
Strategic & Operational Effectiveness
As the Director of Insurance Operations, you will be instrumental in shaping the future of our operations by:
- Develop and implement strategic initiatives that enhance operational efficiency and effectiveness across diverse insurance processes. Lead the transformation of our operations to meet evolving market demands and client expectations, positioning Marsh as a thought leader in the insurance industry.
- Act as a key voice by sharing insights and best practices through internal and external forums. Drive discussions on emerging trends, innovative solutions, and the future of insurance operations.
- Collaborate with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance. Foster strong relationships with global leadership to build trust and facilitate seamless communication.
- Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners. Act as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues.
- Lead change management initiatives to ensure smooth transitions during operational transformations. Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring that all stakeholders are aligned and informed throughout the process.
- Manage the Cost and Service teams, developing both short-term and long-term financial and operational plans. Ensure resources are utilized effectively and investments are aligned with strategic goals.
- Design and implement robust crisis management processes to safeguard operations and maintain service continuity during challenging situations.
- Proactively evaluate team performance, providing constructive feedback and conducting performance reviews. Offer leadership guidance to enhance team productivity, compliance, and quality of service.
- Establish mechanisms for sharing best practices and driving continuous improvement initiatives within the team. Champion a culture of innovation and efficiency.
- Ensure the delivery of a compelling value proposition to clients by developing, implementing, and transitioning processes that align with client guidelines and expectations.
People Management/ Development
- Collaborate with HR and senior leadership to develop and implement a strategic workforce plan that addresses current and future talent needs, ensuring the organization is equipped to meet its goals.
- Champion diversity and inclusion initiatives at the organizational level, ensuring that diverse perspectives are represented and valued in decision-making processes. Monitor and report on progress towards diversity goals
- Lead efforts to assess and enhance organizational effectiveness, identifying areas for improvement and implementing strategies that drive performance, engagement, and employee satisfaction across a large workforce
What you need to have:
- A minimum of 15 years of experience in team leadership and people management, preferably within the general insurance industry
- Minimum bachelors degree preferred
- Languages: English is essential
- Excellent communication skills both verbal and written
- Excellent computer skills and proficient in excel, word, outlook, and access
- Willingness to work in 2.30PM to 11.30PM or 6:30 PM to 3:30 AM shift (Should be flexible as per business requirement)
What makes you stand out:
- A data-driven mindset with a strong ability to make informed decisions based on analytics.
- Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences.
- Proven problem-solving capabilities, with a proactive approach to identifying and addressing challenges in a fast-paced environment.
- Strong stakeholder management skills, with a focus on building collaborative relationships across departments.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan Agency is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh McLennan Agency, visit marshmma.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
