Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Director, Global Payroll Operations will lead and oversee end-to-end global payroll operations across multiple regions, ensuring accurate, timely, and compliant payroll processing. This role is responsible for driving operational excellence, scalability, and standardization across payroll processes while partnering closely with HR, Finance, and external providers. The Director will champion automation, AI-driven solutions, and continuous process improvement initiatives to enhance efficiency, reduce manual intervention, and improve employee experience.
Key Responsibilities:
- Lead and manage global payroll operations team, ensuring accurate, timely, and compliant payroll processing across all regions.
- Oversee end-to-end payroll lifecycle including data validation, payroll execution, tax compliance, reporting, and issue resolution.
- Maintain and optimize for strong internal controls and governance frameworks for payroll operations.
- Partner cross-functionally with HR, Accounting, Finance, Legal, and external vendors to ensure alignment and operational effectiveness.
- Drive global payroll standardization and scalability initiatives across payroll providers, regions and entities.
- Leverage AI, automation tools, and emerging technologies to streamline payroll processes, provide real-time reporting and metrics, and reduce manual touchpoints.
- Continuously evaluate and improve payroll processes to increase efficiency, accuracy, and employee satisfaction.
- Oversee and own vendor management for payroll providers and ensure service level agreements are met.
- Provide leadership, mentorship, and development opportunities to a global payroll team.
- Ensure compliance with global payroll regulations, tax laws, and statutory requirements.
- Lead payroll-related projects including system implementations, upgrades, and integrations.
- Develop and track key performance indicators (KPIs) to measure payroll performance and identify improvement opportunities.
Requirements:
- Bachelor’s degree in Business, Finance, Human Resources, or related field.
- 10+ years of progressive experience in global payroll operations, including multinational environments.
- 10+ years of people management experience with demonstrated leadership capabilities.
- Deep knowledge of global payroll processes, compliance, and regulatory requirements.
- Hands-on experience with enterprise payroll systems such as Workday, ADP, CloudPay, or similar platforms.
- Strong understanding of payroll integrations with HRIS and financial systems.
- Curious about experimenting with AI, automation, and digital tools to improve payroll operations.
- Experience leading continuous improvement initiatives and driving process transformation.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and stakeholder management skills across global teams.
- High attention to detail and commitment to operational excellence.
Skills & Competencies:
- Global Payroll Expertise – Strong understanding of international payroll operations, compliance, and best practices.
- Leadership & Team Development – Proven ability to lead, inspire, and develop high-performing global teams.
- Confidentiality & Data Privacy – Demonstrated commitment to handling sensitive employee and payroll data with the highest level of confidentiality, ensuring compliance with global data privacy regulations and safeguarding personally identifiable information (PII).
- Process Optimization & Automation – Expertise in identifying inefficiencies and implementing scalable, automated solutions.
- AI & Digital Innovation – Ability to leverage AI and emerging technologies to enhance payroll operations.
- Technical Proficiency – Experience with payroll platforms (Workday, ADP, CloudPay) and system integrations.
- Cross-Functional Collaboration – Ability to work effectively across HR, Finance, IT, and external vendors.
- Strategic Thinking – Ability to align payroll operations with organizational goals and drive long-term improvements.
- Change Management – Experience leading transformation initiatives and managing organizational change.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
