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Handles in-room dining and restaurant reservation requests, accurately records guest orders, coordinates with kitchen and service teams, explains menus and dietary options, monitors delivery timing, supports upselling, collects feedback, resolves concerns, and maintains Hilton hospitality, grooming, and service standards.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Dining Experience Specialist (Order Taker), you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities- Serve as the first point of contact for guest dining requests, whether in-room dining or restaurant reservations.
- Take and confirm guest orders clearly and accurately, using Hilton systems and standards.
- Ensure seamless communication with service and kitchen teams to deliver a flawless guest experience.
- Maintain a thorough knowledge of menu items, promotions, and dietary options to assist guests confidently.
- Anticipate guest needs, handle special requests, and follow up to ensure satisfaction.
- Maintain professional telephone etiquette, following Hilton brand standards.
- Monitor order timings and coordinate delivery with the service team.
- Support the F&B team in upselling and promoting special dining experiences.
- Assist with guest feedback collection and resolve concerns quickly and professionally.
- Uphold the highest standards of cleanliness, grooming, and presentation in line with Hilton policies.
- Previous experience in Food & Beverage or a guest-facing hospitality role, preferably in a luxury hotel.
- Excellent communication skills, both verbal and written, with professional telephone etiquette.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- A guest-centric mindset with a passion for creating memorable experiences.
- Fluency in Turkish and English; additional languages are a plus.
Knowledge of F&B service procedures and Hilton systems (Micros, OnQ, etc.) is advantageous.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton Watford, England Office
Hilton Hilton Regional Office - Watford Office
Maple Court, Central Park, Reeds Cres, Watford WD24 4QQ, United Kingdom, Watford, United Kingdom, WD24 4QQ
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