Supports day-to-day ecommerce trading for the Mint Velvet website, including performance and customer data analysis, trade reporting, category and product-page optimisation, campaign and product launches, testing, competitor monitoring, and promotional activity. The role collaborates with Marketing, Merchandising, Buying, Content, and Product teams to improve conversion, engagement, customer experience, and website performance.
Hybrid working, 3 days per week in office
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.
Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
Our Values:
Our Values:
With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.
The Role
Are you passionate about fashion, ecommerce and understanding what makes customers click, browse and buy?
We're looking for a curious and commercially minded Digital Trading Assistant to join our growing Digital team. This is an exciting opportunity for someone starting their career in ecommerce, whether you're a recent graduate or have gained some early experience and are looking for your next challenge.
You'll play a key role in helping us deliver our ambitious UK and international growth plans, learning how a successful fashion retailer trades online and working closely with teams across the business. From analysing website performance and customer behaviour to supporting product launches and campaigns, no two days are the same.
This role offers incredible exposure to different areas of the business and provides a fantastic platform for someone looking to build a long-term career in Digital Trading and Ecommerce.
What You'll Be Doing
- Supporting the day-to-day trading of the Mint Velvet website to deliver an exceptional customer experience and drive business growth.
- Using website, customer and sales data to identify trends, opportunities and areas for improvement.
- Assisting with weekly trade reporting and helping to share insights with the wider Digital team.
- Supporting the optimisation of category pages, product placement and site navigation to help customers find what they're looking for.
- Working cross-functionally with Marketing, Merchandising, Buying, Content and Product teams to deliver campaigns, launches and trading activity.
- Helping to ensure products, collections and campaigns go live accurately and on time.
- Contributing ideas to improve conversion, engagement and overall website performance.
- Supporting the setup and analysis of testing and optimisation initiatives.
- Monitoring competitor activity and digital trends to identify opportunities and new ideas.
- Building an understanding of customer behaviour through analytics tools and performance reporting.
- Assisting with promotional activity and key trading events throughout the year, including Sale periods and major campaigns.
What You'll Have
You don't need years of experience to be successful in this role. We're looking for someone with enthusiasm, curiosity and a genuine passion for ecommerce and fashion.
You Might Be a Great Fit If You:
- Are passionate about fashion, retail and creating great customer experiences.
- Love working with data and enjoy uncovering insights that help drive decisions.
- Are naturally curious and always asking questions to understand the "why" behind performance.
- Enjoy working with people and feel confident communicating with a variety of stakeholders across a business.
- Have strong attention to detail and take pride in delivering work to a high standard.
- Are organised and able to manage multiple priorities in a fast-paced environment.
- Are proactive, eager to learn and excited by the opportunity to develop new skills.
- Enjoy solving problems and finding practical solutions.
- Work well as part of a team and build positive relationships with those around you.
- Have strong Excel, analytical or numerical skills.
- A degree in Business, Marketing, Fashion, Ecommerce, Analytics or a related subject would be advantageous, but not essential.
Experience with Google Analytics, or ecommerce platforms would be a bonus, but we'll support you in learning these tools.
You'll Be Rewarded With
- Competitive starting salary and great career prospects in a fast paced and growing business
- 25 days holiday plus bank holidays and a day off on your birthday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Summer hours- 3pm finishes every Friday throughout June, July & August
- Bespoke induction support and ongoing development to help you thrive in your new role
- A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities, an early finish on pay day and more
Mint Velvet High Wycombe, England Office
High Wycombe, United Kingdom
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