Digital Technology Performance Manager

Location: Basingstoke (Hybrid working, 3 office days per week)

Employment Type: Permanent, Full Time

Why Join Us?

• Annual bonus, cash car allowance and private medical insurance
• Play a key role in protecting the performance of Roadside’s digital customer journeys by connecting technology health with customer and commercial outcomes
• Work across monitoring, observability, system performance and operational insight, helping identify emerging issues quickly and ensuring the right teams are mobilised when action is needed
• Help shape and strengthen The AA’s technology performance capability, improving how we use data, dashboards, alerting and automation to support resilience, trading performance and continuous improvement

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years. 

This is the Job

We’re looking for a Digital Technology Performance Manager to join our Roadside Technology team, working closely with Digital Commerce & Trading, Product, Engineering, Service Management and wider business teams.

You’ll play a key role in understanding and improving the performance of the technology supporting our digital services and customer journeys. Bringing together monitoring, operational data and performance insight from across our technology estate, you’ll identify emerging issues, trends and opportunities, helping the business make informed decisions and take action where it matters most.

This is a highly analytical, insight-led and stakeholder-focused role, combining a broad understanding of technology performance with the ability to turn complex information into a clear, compelling story. You'll connect technology health and operational performance with customer experience, business priorities and commercial outcomes, influencing teams across the organisation to drive improvements in service performance, resilience and effectiveness.

What You’ll Do

• Monitor and analyse technology and operational performance across a broad range of applications, platforms, systems and services supporting our digital customer journeys.
• Bring together monitoring, observability, system and operational data to identify trends, anomalies, performance issues and emerging risks, turning complex information into meaningful, actionable insight.
• Develop clear dashboards, reporting and performance narratives that explain what the data is telling us, why it matters and where action or improvement is needed.
• Translate technology performance into customer, operational and commercial impacts, helping stakeholders understand how system behaviour influences business outcomes.
• Build strong relationships across Engineering, Product, Service Management, Data, Digital Commerce & Trading and wider business teams, influencing priorities and coordinating action where required.
• Proactively identify and investigate technology performance issues, supporting incident analysis, root cause identification and cross-functional resolution.
• Continuously improve our technology performance capability, including monitoring, reporting, alerting, automation and the use of data to support better decision-making.

What You’ll Bring

• Strong experience in technology or operational performance within complex technology environments, with an understanding of how different applications, platforms, infrastructure and services interact.
• Experience using technology monitoring, observability and performance data to understand system health, identify trends, investigate issues and highlight opportunities for improvement.
• Strong analytical skills, with the ability to bring together information from multiple sources, interpret complex data and translate findings into clear, compelling insights and recommendations.
• Excellent stakeholder management, communication and influencing skills, with the confidence to engage technical and non-technical audiences, challenge constructively and drive action across teams.
• Strong business and commercial awareness, with an understanding of how technology performance influences customer experience, operational effectiveness, service availability and wider business outcomes.
• Good understanding of modern technology environments, including cloud platforms, digital applications and system dependencies, alongside experience supporting operational resilience, incident investigation or continuous service improvement.

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme

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