Provides customer support for digital banking through calls, chats, emails, and voicemails. Assists with account maintenance, debit cards, disputes, transfers, stop payments, deposits, and digital banking products. Promotes adoption through outbound sales and service efforts, supports new product implementations, reviews deposits for fraud mitigation, and follows banking policies and procedures.
The Oconee State Bank Digital Solutions Center serves as a dedicated digital branch responsible for overseeing, managing, and supporting our digital banking channels. It is designed to provide customers with thoughtful and effective solutions, delivering remarkable, friction-free service. Additionally, the Digital Solutions Center aims to drive bankwide growth by identifying and capitalizing on key opportunities to cross-sell products and services during customer interactions.
QualificationsRESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):- Handle incoming calls, chats, emails, and voicemails.
- Promote digital banking products, including online account opening, the digital banking suite, bill pay, electronic statements, mobile deposits, and telephone banking.
- Provide comprehensive support for all digital banking products listed above.
- Facilitate maintenance requests, such as debit card management, disputes, account transfers, stop payments, address changes, and customer information updates.
- Manage and review mobile and ATM deposits to mitigate fraud.
- Engage in outbound sales and service efforts to enhance digital banking adoption, increase interchange revenue, and contribute to the achievement of strategic goals.
- Support the implementation of new digital banking products and services as they are introduced.
- Adhere to bank policies and procedures, prioritizing safety and soundness in all solutions offered.
- Perform all other duties as assigned.
- 1 - 2 years of relevant experience in customer service.
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent problem solving skills
- Knowledge of banking practices and regulations
- Two years in a customer service related profession
- Advanced technical skillset
- Aptitude to maintain proficiency with evolving technology
- Highly proficient with Microsoft Office products
- Service oriented
- Collaborative
- Solution-minded
- Innovative
- Motivated
Oconee State Bank is an Equal Opportunity Employer
Notice to Recruiters: We value our recruiting partnerships, but to protect the interest of all parties, Oconee State Bank (OSB) does not accept unsolicited resumes from recruiters. All recruiting is managed through OSB's Human Resources Department and contacting hiring managers directly is not appropriate. If you would like to develop a recruiting relationship, please work directly with Human Resources. All unsolicited resumes submitted through our website or to OSB email accounts shall be deemed property of Oconee State Bank.
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