Digital Product Owner

What you’ll do 

• Own and manage the product vision, strategy, roadmap, and backlog. 
• Act as the primary decision-maker for all product-related matters. 
• Create, prioritise, and maintain backlog items, including features, user stories, and acceptance criteria. 
• Ensure the backlog supports both business priorities and long-term technical integrity. 
• Translate customer needs and insights into actionable development requirements. 
• Partner with Journey Leads and stakeholders to research, design, test, and implement digital solutions. 
• Drive development of digital propositions that enhance customer experience, engagement, and revenue growth. 
• Collaborate with business, IT, marketing, and external partners to deliver product outcomes. 
• Manage stakeholder relationships and facilitate clear, effective communication. 
• Gather and utilise customer feedback through surveys, interviews, focus groups, usability testing, and prototyping. 
• Develop and deliver strategic product roadmaps aligned to business objectives and IT delivery plans. 
• Define, monitor, and report on product KPIs, adoption metrics, and benefit realisation. 
• Stay informed on industry trends, customer needs, and market developments to shape product strategy. 
• Represent and promote the product externally with brokers, employers, and wider market stakeholders. 
• Support business case development, cost-benefit analysis, and strategic recommendations. 
• Ensure products and propositions comply with governance, regulatory, and customer requirements. 
• Lead and support cross-functional project teams to deliver against agreed timelines. 

About you 

• Bachelor’s degree preferred, or equivalent combination of education and experience  
• Strong verbal, written communication and presentation skills, including the ability to translate technical subject matter to nontechnical audiences. 
• Demonstrated success in progressive delivery of technical projects. 
• Proven ability to lead a team, influence with and without authority, challenge the status quo, and create a competitive advantage for the organization. 
• Product Owner certification preferred (PSPO and/or CSPO) 
• Proven understanding of product management lifecycle and agile methodologies. 
• Experience in developing and understanding digital technology roadmaps including identification and understanding of technical requirements. 
• Strong interpersonal skills and track record of engaging with customers/ cross-functional stakeholders at all levels, in a wide variety of situations, and demonstrated ability to listen, influence, and relate to customers/stakeholders in their own language. 
• Proven ability to help inform leaders in making difficult decisions. 
• Creative thinker and problem solver who can confidently express complex ideas in an articulate, concise manner. 
• Demonstrates high levels of ownership and accountability. Self-starter and ability to effectively chart a path forward in ambiguous situations or under a general direction. 
• Demonstrates the ability to champion change and support teams through change. 
• Able to effectively coach, mentor, and identify and address skill needs and gaps for continuous improvement of self and team. 

The successful Digital Product Owner can expect: 

• Generous Bonus 
• Pension scheme 
• Life, medical and income insurance 
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion 
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) 
• Salary sacrifice electric car scheme with free on-site electric chargers. 

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