Jobs at Unum

Leads the Project Management Office across change initiatives, establishing governance, standards, controls, portfolio reporting, resource planning, financial oversight, risk management, and delivery assurance. The role provides challenge and support to project and programme teams, coaches PMO colleagues, manages senior stakeholder insight, and drives continuous improvement through AI, automation, and technology-enabled solutions.

Assess employee benefit claims using medical and policy knowledge, investigate cases, manage a personal caseload, and communicate empathetically with customers. The role involves collaborating with Claims colleagues, supporting clients and stakeholders, identifying patterns, solving problems, and handling sensitive information professionally. Full training is provided, making this an entry-level opportunity for candidates with strong communication, analytical, organisational, and customer-service skills.

Entry-level apprenticeship supporting colleagues with everyday workplace technology. Responsibilities include handling ServiceNow tickets, providing first-line troubleshooting, preparing devices, supporting Microsoft 365 and Teams Rooms, maintaining asset records, documenting solutions, creating user guidance, and escalating complex issues. The role emphasizes customer service, information security, data protection, teamwork, and structured learning under experienced guidance.

Own day-to-day performance and continuous improvement of unum.co.uk. Manage website content, SEO, user experience, conversion optimization, accessibility, analytics, troubleshooting, backlog prioritization, and website enhancements. Work with digital agencies and internal stakeholders to improve engagement, usability, search visibility, and business results while maintaining accurate, accessible, on-brand digital journeys.

Manage and execute the product roadmap across group risk, healthcare, and individual protection portfolios. Develop business cases, oversee product lifecycle activities, conduct market and competitor analysis, and shape customer-focused product initiatives. Partner with senior stakeholders across operations, distribution, finance, legal, and compliance to deliver profitable growth, regulatory governance, improved retention, and digitized customer journeys. Support broker and client discussions, RFPs, pitches, and industry forums.

Develop and execute sourcing, category, supplier, and third-party risk strategies. Lead end-to-end sourcing, negotiations, supplier governance, due diligence, performance management, operational resilience, regulatory compliance, and exit planning. Partner with business leaders, Legal, Risk, and Compliance to manage critical suppliers and deliver commercial value. The role also supports procurement excellence, continuous improvement, and strategic sourcing initiatives in a regulated environment.

Own and prioritise the backlog and roadmap for a customer-facing digital product. Lead Agile delivery, make product decisions, collaborate with Technology, Marketing, Operations and Proposition stakeholders, translate customer needs into features, track KPIs, and continuously improve customer outcomes and digital experience.

Leads finance business partnering for Operations and Claims, including FP&A, forecasting, claims performance analysis, financial modeling, resource planning, business cases, management information, governance, and regulatory compliance. Partners with senior Operations, Finance, and Actuarial stakeholders, drives reporting and forecasting improvements, and leads a high-performing finance team.

Leads statutory, regulatory, and group financial reporting for Unum UK and its subsidiaries across UK GAAP, US GAAP, and Solvency II frameworks. Oversees financial controls, Sarbanes-Oxley compliance, external audits, process automation, and continuous improvement. Produces reporting for senior stakeholders, supports transformation initiatives, and leads a high-performing finance reporting team.

Leads pricing strategy and governance for employee benefits insurance products, including pricing reviews, experience investigations, assumption changes, risk monitoring, and commercial recommendations. Partners with underwriting, distribution, marketing, and technology teams while ensuring fair value, conduct risk, Consumer Duty, and Solvency II compliance. Manages pricing controls and strategic initiatives, and coaches actuarial students and newly qualified actuaries.

Supports actuarial risk and capital activities by analysing demographic and economic experience, setting assumptions, calibrating capital stresses, and producing reporting for business decisions. The role contributes to risk and capital methodologies, controls, strategic initiatives, and continuous improvement. It requires collaboration with Finance, Risk, senior stakeholders, and actuarial students, along with clear communication of complex findings and practical commercial judgement.