Digital Product Owner - Coutts.com

Join us at Coutts.com as a Digital Product Owner

• This is your opportunity to make a real impact as a skilled and driven Digital Product Owner, shaping and delivering exceptional, personalised digital experiences for Coutts.com
• You’ll work closely with marketing, design, research, business stakeholders, and technology teams to create seamless digital journeys that reflect the expectations of our high-net-worth (HNW) clients
• You’ll play an active role in shaping our digital presence by contributing to the vision, roadmap, and continuous improvement of Coutts.com
• This is a hybrid role offering flexibility and collaboration, based up to two days a week at our Head Office on the Strand, London

As a Digital Product Owner for Coutts.com, you’ll champion personalised experiences informed by research, data, net promoter score (NPS), and customer insight. You’ll develop and maintain a clear, prioritised product backlog, collaborate closely with design, marketing, business, and technology partners to create and deliver high-quality journeys and experiences, and set and measure success through defined OKRs and business outcomes. You’ll also proactively identify opportunities, address blockers, and manage cross-team dependencies to support effective delivery.

Moreover, you’ll ensure the digital experience across Coutts.com is continuously refined and enhanced, maintaining an organised and strategic approach to delivery. Working cross-functionally, you’ll ensure all initiatives are well-defined, risks are managed effectively, and work is aligned to business priorities, with a strong focus on providing effortless, end-to-end experiences for customers.

Your responsibilities will include:

• Building strong working relationships with stakeholders across franchises, functions, and marketing
• Translating business priorities into a clear, strategic product roadmap
• Continuously refining the backlog and maintaining robust documentation of requirements
• Supporting planning, estimation, and synchronisation across delivery teams
• Improving processes and ways of working based on learnings
• Ensuring risks are identified, managed, and escalated appropriately
• Bringing the right subject matter experts and decision-makers into discussions when appropriate

We’re looking for an established digital product professional with strong organisational skills, capable of leading digital initiatives from concept through to delivery. You’ll also need to have a proven track record in digital product strategy, product design, and end-to-end delivery, along with deep knowledge of digital channels and experience in creating personalised customer experiences, ideally within a wealth, luxury, or premium environment.

In addition, you’ll need:

• A strong understanding of web platforms, digital marketing, analytics, and customer research
• Experience with journey mapping, user experience (UX), funnel optimisation, and design methodologies
• Excellent communication and storytelling skills to engage stakeholders at all levels
• The ability to connect everyday work to broader strategic objectives and outcomes
• Strong relationship-building skills across multi-disciplinary teams
• A proactive, self-driven approach with the ability to navigate complexity and ambiguity
• Preferred knowledge of HNW and ultra-high-net-worth (UHNW) client needs, and the role digital plays within a relationship-led service model

Hours

Job Posting Closing Date: