Digital Operations Manager – Global Clients

Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We’re hiring for a Digital Operations Manager to join our Global Data, Tech & Operations Services team in London.

Purpose of the Role

As Digital Operations Manager you’ll join our Global Data, Tech & Operations Services team working with some of our most prestigious clients. You’ll lead excellence in many aspects of digital operations, such areas as implementation, remediation and data governance processes, global taxonomy and quality control, bridging the gap between planning and operational/implementation teams across key global clients.

You’ll serve as a technical ambassador offering solutions and ways of working around systems, process improvements, training and the support of improving workflows whilst ensuring that digital media operations workflows are strictly documented, monitored, and maintained in line with client’s data strategy.

Key Responsibilities

• Work with both global and local Dentsu teams to develop consistent best practice operational processes (strong data foundations).
• Support in the rollout and adoption of best practice processes to help drive high-quality, well-executed client deliverables across the digital media landscape.
• Closely align digital media operations workflows with the insights objectives and reporting for global clients’ businesses.
• Writing of ‘playbooks’ for clients and internal teams to instruct on processes.
• Ensure that platforms and platform configurations are strictly documented, their health is monitored, and that their operability is maintained at exceptional levels in collaboration with dentsu’s offshore digital operations team.
• Ensure that our digital media platforms are configured to deliver correct & appropriate data that supports these reporting & insight goals.

Qualifications + Skills

• Extensive Digital Media Operations experience gained within agencies, digital platforms, or possibly programmatic networks.
• A strong working understanding and recent use of digital media platforms including Google Marketing Platform, Ad servers, DSPs, Ad verification platforms, Web analytics tools, Creative management platforms, DCO and DMPs/audience management. 
• Experienced in technical execution and issue resolution and supporting and leading the identification, formation and deployment of new processes for global teams.
• Ability to clearly understand client objectives and how to map these across digital media platform and operations configurations & workflows.
• A highly motivated and well organised self-starter with the ability to manage own workload to meet tight deadlines, be analytical, articulate and possess excellent attention to detail and demonstrate professionalism.
• Great communication skills with the ability to maintain and develop relationships internally and externally from all regions and markets with the ability to clearly articulate an operations & technology narrative in client-friendly terms.

What we offer

• This is a permanent role.
• The team is based in our London office but operates under hybrid working arrangements. The team are currently in the office twice a week.
• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

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