Digital Experience Associate (Remote)

Company Description

At Marketplace, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.

We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Marketplace boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Marketplace’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.

Job Description

Forbes Advisor is hiring! We are looking for a Digital Experience Associate to join our growing Operations team.

Responsibilities:

• Works closely with functional leaders across the organization to ensure products, sites, or landing pages are optimized for the customer experience
• Developing optimisation strategies across the site, using both internal quantitative data and qualitative user data to define user behavior and understand how to influence it 
• Support Operations, Product, and Engineering teams with the creation of new features and tools that enhance the customer experience and drive additional revenue
• Analyze on-site performance against core KPIs that align with the broader business goals

About You:

• At least two years of experience in a Product Analytics or User Experience (UX) role with an emphasis on optimization and feature development
• Strong knowledge of SQL and Tableau
• Google Analytics, Google Optimize or other analytic platform experience required
• Ability to blend quantitative and qualitative data to understand the how and why of user behavior 
• Knowledge of statistics and implementation to large-scale experimentation, ensuring best practice throughout optimisation process 
• Previous experience conducting A/B, multivariate testing
• Ability to liaise with a range of different stakeholders to produce an optimisation strategy
• Understanding user behavior and being able to identify key metrics to influence it
• Knowledge and experience using custom CMS 
• Excellent problem-solving and analytical skills
• Ability to prioritize across different projects to focus on highest-impact work
• High level of attention to detail
• Comfortable working collaboratively with teammates across multiple geographies and time zones

Nice to haves: 

• Experience with user testing platforms and developing user testing interviews and surveys
• Prior experience using Notion 

Benefits:

• Competitive salary
• Medical, dental and vision coverage
• 35 Days of PTO (Including Bank Holidays)
• Day off the 3rd Friday of every month
• Disability coverage
• Employee assistance program
• Paid parental leave program

Additional Information

Forbes Marketplace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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