Digital Customer Success Campaigns Manager

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.

We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.

We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.

What’s in it for you

• Competitive salary
  
• Private healthcare for you and your family
  
• Pension scheme
  
• Flexible working options including working from home or our Marylebone office
  
• 60 days’ work anywhere, even outside the UK if you want
  
• 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
  
• Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
  
• Employee Assistance Programme and wellbeing portal
  

The role

We’re hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data-driven customer lifecycle campaigns, across our self-serve customer base.

Key responsibilities:

• Strategic Campaign Management
  
• Segmentation & Personalisation
  
• Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
  

Must have:

• A proactive, hands-on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement.
  
• A passion to deliver best-in-class customer engagement.
  
• Hands-on experience using customer success platforms (e.g. Planhat or similar).
  
• Hands-on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar).
  
• Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment.
  
• Strong understanding of customer segmentation, targeting and personalisation.
  
• Ability to manage and orchestrate multiple campaigns or initiatives, working cross-functionally across Marketing, Product, Data and Customer teams.
  
• Ability to analyse campaign performance data and translate insights into actionable improvements.
  
• Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion).
  
• A passion to deliver best-in-class customer experience and customer engagement.