Digital & Consumer Operations Coordinator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Job Title: Digital & Consumer Operations Coordinator

Location: London

Division: Digital, EMEA

Reporting to : Director, Digital Customer & Operations

I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs.

- MICHAEL KORS -

We have an exciting opportunity for an Digital & Consumer Operations Coordinator

Department overview:

The Digital & Consumer Operations team manages our digital operations and customer services for our omni channel business.

The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more. Our customer services teams are based in three global locations

Who You Are:

A organized, detail-oriented person with strong communication skills, a problem solver, who is able to prioritize and work independently.

You are energetic, positive, reliable, a keen learner and self-motivated. You thrive in a rapidly changing environment and can work well to deadlines and perform multiple tasks effectively and concurrently.

What You’ll Do:

The Digital & Consumer Operations Coordinator has a unique role in supporting the team in overseeing day to day digital & customer operations. This is a varied role, using our digital platforms, briefing work using our ticketing systems, site quality assurance, and working directly with our vendors and customers.

You will support all consumer facing elements of the business, working with our contact center teams, to ensure customer satisfaction, and best in class experiences.

Your key contacts in internal teams will include warehouse and logistics, loss prevention, ecommerce IT, retail and omni operations

• Undertaking day-to-day website operations tasks including consumer support queries, daily monitoring and reacting to any on-site bugs & issues.
• Acting as a point of contact for cross-functional teams – customer service, warehousing and logistics, loss prevention, ecommerce IT, retail and omni operations etc.
• Creating and maintaining ecommerce operations documentation and guides.
• Supporting key business projects with the Digital Ops Manager - Developing research, QA testing and coordination where required.
• Assist retail locations on all customer issues ensuring a positive customer experience
• Reporting support for digital & consumer teams
• Provide internal Omni customer service support, working with cross functional team members to ensure a luxury service is provided to all customers

You’ll Need to Have:

• A team player with a ‘can do’ attitude
• Experience working across multi-lingual, multi-currency localised websites.
• Excellent attention to detail with strong project-management and communication skills, and ability to work well under deadlines.
• Strong problem-solving, analytical and trouble-shooting skills.
• Experience working with Jira and other QA tools.
• Passionate about exceptional customer experiences
• Excellent communication skills

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V