BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.
As part of the Engineering team, the London IT Helpdesk provides support to users based in London.
About the job:
Core Responsibilities:
Mission-Critical Support: Provide immediate, high-touch technical resolution for trading desk hardware and software, including Bloomberg Terminal, Eikon, and proprietary execution platforms.
Infrastructure Management: Maintain and troubleshoot high-spec workstations, complex multi-display setups, and specialized peripherals (e.g., turret phones, high-speed input devices).
Incident Response: Act as the first line of defense during market hours, managing real-time trade-floor outages with urgency and precision.
Environment Optimization: Standardize desktop builds and automate repetitive tasks to ensure the trading environment remains lean, secure, and performant.
Stakeholder Liaison: Work closely with Network and Server teams to diagnose latency issues or connectivity drops that impact trade execution.
Qualifications & Experience:
Industry Expertise: 5+ years of desktop support experience, with at least 2+ years specifically on a high-pressure trading floor or within a FinTech environment.
Technical Proficiency: Deep knowledge of Windows 10/11 Enterprise, Active Directory, O365, and advanced hardware diagnostics.
Market Data Knowledge: Proven experience installing and troubleshooting Bloomberg, Reuters/Eikon, FactSet, and various FIX-based trading applications.
Soft Skills: Exceptional communication skills and the ability to remain calm and professional while a trader is shouting over a market move.
Availability: Flexibility to support early market open shifts or late-day maintenance windows
Skills:
Bloomberg Terminal, Communication, Computer Support, Desktop Computers, Help Desk Support, IT Help Desk, Market Data, Peripheral Devices, Technical Knowledge, Technical Support, Trading Desks, TroubleshootingTop Skills
BBVA London, England Office
1 Canada Square, Canary Wharf, London, United Kingdom, E14 5AB
