Key Accountabilities and Scope
- Provide hands-on first and second line support for end users across Windows and macOS devices
- Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
- Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
- Deploy, configure and maintain software and user applications
- Physical desktop, laptop and peripheral setup and support
- Support meeting room AV and video conferencing technology
- Assist with networking configuration and troubleshooting
- Manage third-party vendor relationships and escalations
- Maintain licence tracking, renewals and IT procurement
- Train and educate the user base on getting the best out of technology
- Research and evaluate employee productivity tools
- Promote and enforce cybersecurity best practices
- Contribute to infrastructure projects and technology rollouts
Our Desktop Environment
- Windows 11 and macOS
- Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Okta Single Sign-On & SCIM
- Microsoft Intune (endpoint management)
- Zscaler (secure web gateway and remote access)
- CrowdStrike (endpoint security)
- Darktrace (network and email security)
- Atlassian suite (JIRA, Confluence)
Skills and Qualifications
- At least 1–2 years’ experience in a desktop support or IT support role
- Strong knowledge of Windows 11 and macOS
- Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
- Experience with Microsoft Entra ID (Azure AD)
- Familiarity with endpoint management tools (e.g. Intune, SCCM)
- Excellent customer service and communication skills
- Strong problem-solving ability and a methodical approach to troubleshooting
- Ability to manage and prioritise multiple support requests
- Experience with Azure or AWS cloud platforms
- Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler
- Exposure to financial services technology (e.g. Bloomberg terminals)
- Experience with Okta or similar identity providers
- Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management)
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
Required skills and experience
Desirable skills
About Us:
WisdomTree is a global financial innovator, offering a diverse suite of exchange-traded products (ETPs), models and solutions, private market investments and digital asset-related products. Our offerings empower investors to shape their financial future and equip financial professionals to grow their businesses. Leveraging the latest financial infrastructure, we create products that emphasize access and transparency and provide an enhanced user experience. Building on our heritage of innovation, we offer next-generation digital products and services related to tokenized real world assets and stablecoins, as well as our institutional platform, WisdomTree Connect™, blockchain-native digital wallet, WisdomTree Prime®*, and have expanded into private markets through the acquisition of Ceres Partners’ U.S. farmland platform.
Work Smart:
Headquartered in New York City, WisdomTree embraces a “Work Smart” philosophy that transcends physical workspace, aiming to optimize productivity, efficiency and effectiveness. Employee time in the office generally is not prescribed, and team leaders are empowered to determine how their teams work best, based on their roles, which may include in-person, in-office engagement.
Mission, Vision & Values:
WisdomTree is committed to delivering a better financial experience through the quality of our products, solutions and engagement, and to be the leader in delivering best structured access to global asset classes, empowering clients through innovative solutions and long-term performance. WisdomTree employees strive for excellence and innovation, work with transparency and accountability and support each other as a global team. We welcome the applications of qualified individuals who will support this mission and thrive in our collaborative and empowering work environment.
Top Skills
WisdomTree in Europe City of London, England Office
1 King William Street, City of London, United Kingdom, EC4N 7AF
