Kraken is the tech platform accelerating the global green transition. We power utilities and innovators around the world with AI-driven systems that manage billing, communication, lifecycle journeys, and operations at a global scale.
Now we’re looking for a Design Lead for Kraken Customer, someone who is passionate about human-centered design, building strong teams, and ready to shape the experiences millions of people (and thousands of operators) rely on every day, and make them feel coherent, intuitive, and unmistakably Kraken.
You’ll lead a talented team of UX/UI designers and own the evolution of Kraken’s customer-facing experiences. Working closely with stakeholders across the business to balance strategic initiatives with client and operational needs, while ensuring our products are inclusive, consistent, and high-quality
Why this role matters:
If we get customer experience right, trust in energy providers increases.
If billing, communication, and lifecycle management become intuitive, renewable adoption accelerates.
If operational and enterprise workflows become clearer and more powerful, our clients succeed faster.
We’re developing “Experience as Infrastructure” to create global impact. Pretty cool, huh?
What you'll do
Communications – high-volume, high-stakes messaging that builds trust and drives action
Customer Lifecycles – onboarding, servicing, retention, and key inflection moments
Financials & Commercials – billing, payments, tariffs, credits, and complex commercial workflows
Frontend platform experiences – the shared foundations that make consistency and speed possible
Strengthen Kraken’s design system
Increase reuse across product lines
Embed accessibility from the start
Reduce fragmentation and improve governance without slowing teams
Scaling clarity in how design operatesRituals and critique culture
Documentation standards
Collaboration patterns with Product & Engineering
A team that grows sharper under your leadershipDesigners stepping confidently into Senior and Staff scope
Stronger design judgment across teams
Clear quality standards that people respect
You’ll lead design across:
Beyond developing great and intuitively designed products, you’ll ensure the entire ecosystem makes sense across end customers, enterprise users, and operational teams.
Coherence at scale (without turning into the design police)You’ll partner with our Frontend Engineering team to build foundations that allow teams to move faster because of them.
We’re looking for someone with strong systems thinking and strong ways of working, to sharpen:
You’ll lead and mentor a talented group of UX/UI designers. Your impact will be visible in:
What you'll need
Significant experience leading design across complex, multi-domain SaaS products
Immersed but pragmatic use of AI to accelerate research, prototyping, and design with modern design tools and workflows (Figma is our primary design tool).
Human-centred design processes, and knowing when to go deep vs. move fast.
Proven design systems experience in live, scaled environments (governance, adoption, dev collaboration)
Accessibility-first design embedded in production environments (WCAG and beyond)
Experience operating in regulated or high-stakes domains
Clear evidence of developing high-performing designers
Things you'll love in this role
💜 Your team: leading a group of thoughtful, talented, and supportive UX/UI designers.
💖 The wider Tech team: friendly, collaborative, and deeply knowledgeable people.
💚 Our users: close access to Ops and customer teams for research, testing, and real-world feedback.
📚 Level-up days: one full day each month dedicated to learning and personal development.
🍿 Design talks: share ideas, experiments, and learnings or just enjoy and be inspired.
🧖♂️ Spa days: monthly time to focus on small improvements, experiments, or quick wins for users (plus free lunch!).
✨ …and plenty more. Join us and help shape the future of design at Kraken.
Kraken London, England Office
Winsley Street, UK House, London, United Kingdom, W1W 8HG
