Deployment Success Manager - London, UK

Main Job Responsibilities (including, but not limited to):

• Independently plan, organize, and manage small to mid-market customer deployments from kickoff through launch.
• Serve as the primary client contact during onboarding, providing clear direction, setting expectations, and maintaining regular communication.
• Facilitate recurring client meetings and ongoing correspondence to assess needs, track progress, and drive required actions.
• Coordinate with internal teams (e.g., implementations, support, product, and relationship management) to execute deployment activities and meet timelines.
• Manage and track onboarding steps, documentation, and checklists to ensure all requirements are completed accurately.
• Communicate project status, risks, and blockers to internal stakeholders and relationship owners in a timely manner.
• Identify, document, and escalate issues; partner with appropriate teams to drive resolution.
• Verify system readiness prior to launch and confirm solutions are functioning as intended post-deployment.
• Troubleshoot implementation gaps and develop mitigation or remediation plans when deficiencies are identified.
• Monitor customer adoption following launch and ensure a smooth transition to ongoing support and account management teams.
• Maintain organized project records and documentation across multiple simultaneous deployments.
• Perform other duties as assigned.

Required Skills and Experience:

• 2–4 years of experience in a client-facing implementation, onboarding, project coordination, customer success, or similar role
• Bachelor’s degree required; business, management, or related field preferred (other disciplines considered)
• FinTech or payments industry experience preferred
• Exposure to project management or implementation coordination preferred
• Ability to guide clients through tasks and maintain accountability to timelines
• Ability to document, interpret, and communicate client and internal requirements clearly
• Strong troubleshooting and problem-solving skills, including under time-sensitive deadlines
• Excellent organizational and time-management skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience with web-based meeting platforms
• Professional phone and email etiquette, including strong spelling and grammar
• Ability to work independently while collaborating cross-functionally