Delivery Manager

The monday.com team is looking for a Project Delivery Manager to join the Professional Services team to work with our enterprise customers. The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams to deliver unique projects within scope. The Project Delivery Manager will be responsible for developing and maintaining relationships with clients to understand and enable successful implementations and ongoing service engagements. This role also includes identifying opportunities to leverage AI, automation, and process improvements to streamline project delivery and optimise operational efficiency.

• Minimum of 5 years’ experience as a Project Manager in SaaS implementation, with a focus on deploying complex products.
• Additional experience in technical customer success, implementation management, technical project management, technical account management, or technology consulting is an advantage.
• Demonstrated progressive experience in project management and leadership roles.
• Detail-oriented, with a proven ability to quickly learn and leverage new concepts, business models, and technologies—including AI and automation tools.
• Experience leading projects that require hands-on implementation and managing multiple resources.
• Strong project management skills to keep projects on track and effectively manage complex customer engagements.
• Ability to explain technical concepts clearly to non-technical audiences.
• General understanding of APIs and integration methods (e.g., RESTful, GraphQL) is beneficial.
• Experience leveraging AI or automation to improve processes, streamline reporting, and optimise resource utilisation is a plus.
• Excellent written and verbal communication skills.
• Positive attitude, empathy, and enthusiasm.
• Ability to take initiative and adapt to changing circumstances.
• Strong customer-facing and presentation skills, with the ability to establish credibility with executive stakeholders.
• BA or BS degree preferred.