The Delegated Authority Oversight Manager oversees delegated authority arrangements ensuring compliance with regulations and internal policies, while managing relationships with stakeholders and monitoring KPIs.
The Delegated Authority (DA) Oversight Manager leads the framework for oversight and assurance of delegated authority business, ensuring all delegated arrangements are governed, monitored, and reported in line with regulatory expectations, internal policies, and the organisation’s risk appetite.
The role acts as a key control function, providing challenge, insight, and escalation where required, while partnering with stakeholders to support high-quality, compliant delegated authority operations.
Key Responsibilities
Lead the end-to-end oversight of delegated authority arrangements, including binders, lineslips, master policies, consortia and Delegated Claims Administrators (DCAs), ensuring effective governance, control, and regulatory compliance.
Own and manage the due diligence, onboarding, approval, renewal, and termination processes for all delegated authority and DCA arrangements, ensuring adherence to Agency’s policies and procedures, and industry best practice.
Oversee the onboarding and ongoing governance of Syndicate Service Companies.
Ensuring the Delegated Authority portfolio and associated Syndicates operate to Lloyd’s and other Regulatory prescribed requirements, including the Delegated Code of Practice, the Intermediaries Byelaws and the Principles for doing business
Develop and maintain strong working relationships with key internal and external stakeholders, including Underwriting, Claims, Compliance, Finance, Actuarial, Operations, Syndicates, Lloyd’s, Coverholders, DCAs and brokers, to support business objectives and effective oversight.
Monitor, challenge, and escalate Key Performance Indicators and Service Level Agreement’s in accordance with the relevant Statements of Work between Polo Commercial Insurance Services, Syndicates and Polo Managing Agency.
Ensuring all relevant processes and procedure documents are up to date, approved annually by the Board (or Committee as necessary) and remain compliant with Lloyd’s Principles of Doing Business and Minimum Standards and/or other regulatory requirements;
Providing guidance and support for delegated authority and customer issues, responding to queries from Lloyd’s, Coverholders, Brokers, Syndicate(s), and other stakeholders.
Managing the oversight of customer outcomes and customer commitments for Delegated Authorities, Claims, Complaints and Conduct risk with appropriate support from the Polo Works Claims and Compliance and PMA/Syndicate Conduct risk teams;
Providing the management and oversight of regular reporting, including regulatory returns, relating to service standards, binder performance, claims DCA performance, and customer outcomes/commitment KPIs.
Oversight of reporting to the Delegated Authority Oversight Group (DAOG) and Syndicate Monitoring Committee (SMC), with escalation to the Board and other committees where required
Manage Coverholder and DCA audits, ensuring findings are appropriately reported, actions agreed, and remediation tracked to completion.
Skills, Knowledge & Expertise
Significant experience in the Lloyd’s market in a delegated underwriting management role
Good understanding of the regulations around appointed representatives
Understanding of Lloyd’s Principles for Doing Business
Some understanding of exposure management beneficial
Good knowledge of underwriting systems, bordereaux management systems and underwriting management information desirable
Good level of Windows IT skills essential.
Self-motivated and proactive
Excellent written and verbal communication skills with strong interpersonal skills.
Ability to adapt to changing priorities and manage multiple deadlines.
Ability to work collaboratively with others and establish strong relationships both internally and externally.
Good understanding of the regulations around appointed representatives
Understanding of Lloyd’s Principles for Doing Business
Some understanding of exposure management beneficial
Good knowledge of underwriting systems, bordereaux management systems and underwriting management information desirable
Good level of Windows IT skills essential.
Self-motivated and proactive
Excellent written and verbal communication skills with strong interpersonal skills.
Ability to adapt to changing priorities and manage multiple deadlines.
Ability to work collaboratively with others and establish strong relationships both internally and externally.
Job Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Benefits Band 4
Benefits Band 4
About
PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.Recognised as a Great Place to Work certified company and listed among the Best Workplaces in Financial Services & Insurance, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.
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