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This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
Purpose of Job
Oversee and manage the operation of the Delegated Authority Framework for The Hartford International (HIG), working with key stakeholders to ensure the process remains up to date and effective
Reporting Relationships
Reports directly to the Underwriting Performance Manager
Supervisory responsibility for the Delegated Authority Analysts
Works closely with the GS Underwriting Team
Member of Delegated Underwriting and Claims Committee and Underwriting and Claims Committee
Job Responsibilities & Competence
Work with the International Product & Underwriting Quality Lead to ensure Delegated Authority procedures remain current, effective, and aligned to Lloyd’s requirements, regulatory expectations, and internal underwriting governance and risk appetite
Own and oversee the end-to-end approval and onboarding process for Delegated Authority arrangements, ensuring compliance with defined standards, with clear tracking, escalation, and resolution of outstanding actions
Develop, maintain, and execute a risk-based Coverholder audit plan, ensuring audit findings are reviewed, challenged where appropriate, and remediation actions are tracked to completion with clear accountability
Ensure timely receipt, completeness, and accuracy of delegated data (e.g. bordereaux and exposure data) in collaboration with Operations, including enforcement of escalation protocols for late, incomplete, or poor-quality submissions
Oversee the effective use and governance of Lloyd’s systems (e.g. Atlas, DAM, DCOM), ensuring required tasks, approvals, and compliance activities are completed accurately and within required timeframes
Produce and continuously enhance management information and exception reporting for DUCC, including clear articulation of data gaps, control breaches, performance issues, and emerging reputational or regulatory risks
Lead ongoing monitoring of Delegated Authority arrangements, including:
Performance against business plans and risk appetite
Resolution of subjectivities and post-inception changes
Identification and management of underperforming or high-risk Coverholders
Support for renewal, remediation, suspension, or termination decisions
Strengthen and maintain a robust control and monitoring framework, moving from tactical/manual processes to more structured, repeatable, and auditable controls
Collaborate with Operations, Finance, and Actuarial to ensure effective EPI monitoring, credit control, and financial oversight, supporting portfolio performance management
Manage, coach, and develop Delegated Authority Analysts, acting as a technical escalation and referral point, and ensuring consistent execution of DA processes and controls
Provide subject matter expertise and advisory support to Underwriting teams on Delegated Authority business, including structure, risk assessment, governance requirements, and regulatory expectations
Support and contribute to strategic and transformation initiatives relating to Delegated Authority, including process improvement, audit remediation, system enhancements, and reporting development
Build and maintain effective relationships with key stakeholders, including Underwriting, Operations, Risk, Compliance, Lloyd’s, regulators, brokers, Coverholders, and auditors, ensuring transparent communication and issue resolution
Represent the business at relevant market forums, committees, and industry events, maintaining awareness of market developments, regulatory changes, and best practices in Delegated Authority oversight
Qualifications and Capabilities
Knowledge of general insurance and its underlying principles
Ability to develop and sustain relationships with internal and external customers
Ability to prioritise and organise workload and follow through on tasks/projects
Team player with ability to work on a stand-alone basis
Good communication skills and ability to deliver technical training
Logical, analytical and resourceful with good attention to detail
Strong IT Skills – MS Office, Excel in particular, underwriting systems (Subscribe), bordereaux management tools, document repository and workflow systems, Lloyd’s tools (Atlas, Crystal, BARS, AIMS)
Significant progress towards ACII preferred
Experience
Must have experience in delegated authority business, preferably working in an insurance company or Lloyd’s Syndicate in a role with responsibility for Delegated Authority oversight.
Experience of working in an office environment, often under some pressure
Experience of identifying and implementing process improvements
Experience of working to deadlines and managing other’s priorities.
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