Dedicated Account Representative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Dedicated Account Representative will support the Travel Manager as well as the Account Team on a day-to-day basis with the Global Travel Program. Responsibilities include but are not limited to supporting in the day-to-day travel program management, this can include compiling, tracking, executing deliverables and driving results, policy exception management, crisis management, pre and post trip reporting and Online Booking tool support. Work with the CGM, Traveler Care teams and attending client meetings/calls. Assist CGM in producing any reporting needed for both external and internal deliverables.

What You´ll Do

• Interact directly with the Customer, possessing strong customer service and consultation focus
• Develop and propose recommendations to identified issues & resolution
• Ensure quality processes and tools are incorporated into all daily activities with contingency plans in effect.
• Participate in client management business review strategy, compiling information accordingly.
• Provides overall Client Program support
• Frequent interactions with traveler care, GBT product owners, PRDS, MI Helpdesk, etc. will be expected.
• Uses analytical and creative approach to condense large amounts of data into a clear, concise, effective format
• Manages scheduled reports and ad hoc report requests, and provides analysis
• Identify travel trends and patterns that may be causing conflict with travel policy
• Global Support assistance as needed
• Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines

What We´re Looking For

• Strong written and verbal communication skills
• Ability to work under pressure and maintain flexibility
• Able to interact and communicate effectively with diverse working styles, ability to build and leverage strong working relationships
• Ability to prioritize and manage competing demands to meet deadlines
• Able to work under tight timelines and pressure of client driven deliverables and demands
• Adaptation to change and accept new direction on short notice
• Ability to identify issues or challenges and to escalate when needed
• Strong project management and organizational skills.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!