DealCloud Product Owner – London

Company:Marsh

Description:

DealCloud Product Owner – London

Mercer is seeking a DealCloud Product Owner to join the Private Markets Product & Platforms team. This role will take ownership of the continued growth of DealCloud across the front-to-back private markets business, with a primary focus on owning the change and enhancement pipeline and acting as the technical lead for day-to-day product support.

The role is suited to someone with strong hands-on DealCloud configuration experience who can translate business needs into clear requirements, lead delivery through to implementation, and work effectively with investment teams and internal stakeholders. You will manage the pipeline of requests, support user enablement, and lead the ongoing development of a well-governed, high-value platform, acting as the main point of contact for the business and ensuring that relationship continually progresses and is enhanced.

We will count on you to:

• Support the DealCloud product team with day-to-day activities and ongoing change initiatives

• Translate high-level business needs into clear, actionable requirements and support delivery through implementation

• Act as a bridge between the product team and investment teams, helping ensure requests are understood, prioritized, and executed effectively

• Collate, document, and maintain business requirements aligned to business outcomes and strategic priorities

• Contribute to technical solution development to meet business requirements

• Prepare clear documentation and materials, including process flows, quick reference guides, how-to content, demos, slides, and release notes

• Provide hands-on support for DealCloud configuration changes, including dashboards, notifications, entry forms, automations, calculated fields, reports, views, and detail pages

• Work confidently across sandbox and production environments and support sign-off for lower-complexity changes

• Respond to ad hoc BAU requests and support internal review of requests, including business impact, effort, timelines, testing, training, and rollout needs

• Organize feedback and requirements into structured tasks, maintain delivery pipelines, and manage competing priorities effectively

• Lead training sessions, support workshops and drop-in sessions, and provide ongoing user guidance and support

What you need to have:

• Hands-on DealCloud configuration experience

• Strong requirements gathering and documentation skills

• Ability to translate complex or high-level requests into well-defined requirements

• Strong communication and stakeholder management skills

• Ability to simplify complex topics for different audiences

• Experience supporting system changes and enhancements through delivery and implementation

• Strong organizational and project management capability

• Confidence working independently and managing deadlines across multiple workstreams

• Experience creating training materials and supporting user enablement

What makes you stand out:

• Understanding of private markets processes and terminology

• Knowledge of the source-to-commitment lifecycle and broader private markets value chain

• Familiarity with transaction lifecycle and reporting in private markets

• Understanding of the technology ecosystem supporting private markets, including data collection, pipeline management, portfolio monitoring, and workflow tools

• Confident workshop facilitation and training delivery skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a collaborative and inclusive culture where you can work with talented colleagues to create new solutions and have real impact

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.