Data Solution Operations - Analyst

Job Description
Are you ready to make an impact in data solution operations? Join our team as a Data Solution Operations Associate, where you'll play a key role in ensuring data quality and delivering exceptional service to our clients. This is your opportunity to work with cutting-edge technology, collaborate with diverse teams, and drive innovation in data management. Elevate your career with us and be part of a team that values excellence and growth.
As a Data Solutions Operations - Fusion Service Delivery - Analyst in Operations, you will monitor and deliver data files & products to clients on a daily basis. You will also work with various teams to identify and resolve any operational or technical challenges that may affect service delivery. You will aim to provide seamless and satisfactory services to end users and clients.
Job responsibilities

• Monitors files to ensure each dataset and product is delivered to end user and/or client
• Manages business as usual exceptions, identifies root cause teams and works closely with appropriate teams to resolve exceptions
• Supports data mining and analytics to help define process flow and best practices
• Produces metrics reporting to share with senior audiences
• Creates Standard Operating Procedures
• Identifies trends, patterns, and correlations to support data-driven decision-making
• Facilitates communication and collaboration across various teams to drive exception resolution

Required qualifications, capabilities, and skills

• Minimum Polytechnic Diploma holder
• Strong analytical and problem-solving skills: Ability to analyze complex business problems and identify root causes
• Excellent communication and interpersonal skills: Ability to communicate clearly and effectively with stakeholders at all levels
• Microsoft Office Suite: Proficiency in using applications such as Word, Excel, PowerPoint, Teams and Outlook for documentation, data analysis, presentations, and communication
• Data Analysis Tools: Proficiency in tools like Excel, Visio, SQL, Alteryx, querying databases & Confluence

Preferred qualifications, capabilities, and skills

• Prior experience in either Fund Accounting, Collateral, Custody, Sustainable Investing, Reference Data, Middle Office
• Knowledge of Tableau
• Knowledge of Python/Jupyter Notebook
• Knowledge/use of Collibra (previously OWL DQ)
• Experience working in data management at an Asset Manager
• Fluency in Japanese will be an advantage to communicate and deal with clients in/from Japan

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.