Contract: Permanent
Location: London (hybrid)
Department: Finance
Job type: Full Time
Join us and make a difference when it matters most!
At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees.
The Data and Insights Lead plays a key role in supporting Mundipharma's Global Finance Shared Service Centre (FSSC) by driving data strategy, enabling self-service reporting, and delivering actionable insights across processes like Accounts Payable, Accounts Receivable, Record to Report, and Master Data Management. This role focuses on creating intuitive reporting solutions, empowering data-driven decision-making, and monitoring KPIs to identify opportunities for process optimisation while ensuring high-quality service delivery and operational excellence.
Responsibilities & Key Accountabilities
Performance Management:
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Employ a data-driven approach to performance management
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Define and implement key service SLAs and process KPIs across FSSC Operations
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Convert service & process metric reporting into actionable items
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Report to stakeholders on performance metrics as per FSSC governance model
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Act as representative in key forums for FSSC across service and process performance
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Ensure efficient resource utilisation and process optimisation for all services provided by FSSC (Offshore BPO)
Relationship & Team Management:
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Build effective relationships with external and internal customers of the FSSC
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Promote a culture of service excellence
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Ensure service agreements are upheld by the FSSC and transparently reported to the wider business community
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Collaborate with stakeholders to escalate their issues and concerns and ensure the governance model is used to resolve issues
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Work with key stakeholders across Finance and Commercial functions to ensure measures and metrics are fit for purpose
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Lead a team of up to 3 resources ensuring optimal assignment based on prioritisation and skill sets.
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Continuous mentoring and coaching of team including opportunities to cross train and upskill.
Process Leadership
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Establish a culture of process excellence, continuous improvement, and strong compliance across FSSC services
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Work with GPO’s, Internal Controls and Internal Audit to ensure processes are optimised with necessary robust controls
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Assign clear roles and responsibilities throughout the end-to-end processes
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Support resolution of process issues
Interaction Models including self service platforms
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Support the development of all metrics/reports within Power BI, ensuring data integrity and controls are embedded, in collaboration with the MundiPharma Reporting Catalogue.
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Work closely with the wider Power BI project to ensure alignment and reliability of data reported
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Define, Implement and continuously improve the interaction model between FSSC and its customers through Service Now.
FSSC Communication
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Establish a robust FSSC communication plan for all internal and wider business stakeholders
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Manage communications across all levels of governance e.g. Exco, SteerCo, Internal Customer Board
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Leverage all available platforms to ensure effective communication and encourage self service via the FSSC interaction model
Qualification & Experience
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University Degree or equivalent in Finance, Accounting or else
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Experience in managing large / complex operations & projects
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End to end finance process understanding
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Ability to manipulate and analyse complex data sets and create insightful reports
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Team management
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Experience in designing self-service BI reporting solutions.
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Ability to collaborate with key stakeholders and translate data into strategies
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Coaches & manages people (direct and/or indirect), delegates effectively, cross functional wow understanding, senior stakeholder management, strong
Benefits
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Flexible benefits package
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Opportunities for learning & development through our varied programme
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Collaborative, inclusive work environment
Diversity and inclusion
Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do, as we focus on making a positive difference for our customers and their patients.
About Mundipharma
Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe debilitating disease areas. Our guiding principles, centered around Integrity and Patients-Centricity, are at the heart of everything we do.
Join our talent pool
If you’re not sure this role is right for you but you’re keen to hear about future opportunities at Mundipharma, join our talent community and be the first to hear about new roles.
About Us
Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East.
Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe and debilitating disease areas. Our guiding principles, centered around Integrity and Patient-Centricity, are at the heart of everything we do.
For more information visit www.mundipharma.com.
For more information about Mundipharma's guiding principles and commitment to diversity and inclusion visit: www.mundipharma.com/people
Additional Job Description:
Primary Location:
GB London
Job Posting Date:
2024-04-17
Job Type:
Permanent
