Provide 2nd- and 3rd-line support for Dynamics 365 and Power Platform solutions across UK public sector customers. Investigate incidents, troubleshoot integrations and Azure services, identify root causes, deliver fixes and small enhancements, monitor platform health, and support controlled deployments. The role also involves customer communication, documentation, SLA management, solution transitions, and maintaining secure, reliable production environments.
D365 & Power Platform Support Consultant
Permanent | Hybrid – Guildford | UK Public Sector
Overview
We’re looking for a D365 & Power Platform Support Consultant to join our Managed Service team, supporting business-critical Microsoft solutions for UK Public Sector customers.
This is a hands-on 2nd and 3rd line technical support role, investigating and resolving complex issues across Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages and Azure integrations.
Alongside incident resolution, you’ll deliver fixes and small enhancements, monitor platform health and help customers keep their solutions reliable, secure and up to date.
Who We’re Looking For
Someone curious about Microsoft and AI technologies who takes ownership of their work and enjoys solving real-world problems. You’ll be collaborative, customer-focused and comfortable balancing rapid low-code development with secure, maintainable solutions.
Key Responsibilities
- Investigate and resolve 2nd and 3rd line incidents within agreed SLAs.
- Troubleshoot Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, integrations and Azure services.
- Identify root causes and implement permanent fixes for recurring issues.
- Build, test and deploy fixes and small enhancements.
- Use solution-based ALM, source control and controlled deployment processes.
- Monitor platform health, Microsoft release waves and potential technical risks.
- Work directly with customers and explain technical issues clearly.
- Maintain support documentation, runbooks and knowledge articles.
- Manage priorities across multiple customer environments.
- Support the transition of new solutions into Managed Service.
Mandatory Requirements
- Hands-on experience developing and supporting Microsoft Power Platform solutions.
- Strong experience with Power Apps, Dataverse, Power Pages and Power Automate.
- C#/.NET, JavaScript/TypeScript, PCF and Dataverse Web API.
- Azure Functions, Logic Apps, Service Bus, API Management and Application Insights.
- SQL, Power BI and data troubleshooting.
- Proven troubleshooting experience across live production systems and integrations.
- Good understanding of Dataverse data models, security and business logic.
- Experience with solution-based ALM and controlled deployments.
- Strong customer and stakeholder communication skills.
Desirable
- Professional Services, consultancy or multi-customer Managed Service experience.
- UK Public Sector experience.
- Dynamics 365 Customer Engagement.
- Copilot Studio and AI Builder.
- Experience working to SLAs within an ITIL-aligned support or Managed Service environment.
- ITIL 4 Foundation.
- Microsoft certifications such as PL-400, PL-200 or PL-900.
Soft Skills
- Natural and persistent problem-solver.
- Calm and organised under pressure.
- Takes ownership through to resolution.
- Clear, customer-focused communicator.
- Comfortable managing multiple priorities.
Contract Details
- Contract Type: Permanent – Full time
- Location: Hybrid – Guildford office
- Clearance: Active SC clearance or ability to obtain
Ceox Services Ltd Guildford, England Office
Guildford, United Kingdom
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