Meet the Team
We are Cisco Sales. We sell solutions and products that power an inclusive future for all. Our focus is to tackle our customers’ most critical problems and help them harness new market opportunities as the world shifts in an extraordinary transformation and technology impacts everything.
The Strategic Customer Team (SCT) is the strategic multiplier behind our most important accounts. We sit alongside the core Cisco account team, bringing deep consultative skills, business and technology insight, and “ground truth” knowledge of our customers’ biggest challenges. Our mission is to drive larger, more strategic deals and elevate the level of executive engagement – turning Cisco’s full portfolio into measurable value for the customer at every stage of their journey.
Your Impact
As a CxO Value Advisor, you will be the strategic multiplier for a set of key accounts, partnering with the core account team to shape and accelerate the customer’s transformation and the value Cisco delivers. In this role, you will:
- Be the customer champion. Bring “ground truth” knowledge of customer challenges into the account team and interface with key customer decision makers to make Cisco part of the customer’s success.
- Map value, not just technology. Identify which elements of Cisco’s portfolio – hardware, software, and services – map to customer business and technical priorities and vice versa, and drive a structured process to surface that mapping.
- Bring the right approach for the right customer at the right time. Think strategically about each account in relation to what Cisco can offer, running customer and business reviews as required.
- Translate strategy into action. Understand Cisco’s business across both core and emerging technologies, stay aware of the market and competitive landscape, and convert that insight into actionable sales campaigns for the account teams you support.
- Tell the story at executive level. Package complex information into language an executive audience will understand, delivering clear, concise updates with the clarity, confidence, and credibility that builds trusted senior-stakeholder relationships – and representing Cisco credibly at industry events, customer summits, and partner forums.
- Create exec-level deliverables. Develop genuine, innovative approaches and high-quality written deliverables that document and advance each customer engagement.
- Lead and influence without authority. Build and maintain key relationships across Cisco, manage and influence stakeholders before, during, and after a pursuit, and drive cross-functional alignment internally and with partners.
- Navigate Cisco complexity with a sales muscle. Know Cisco’s strategy and how your contribution aligns to it, know who’s who and where to find the right resources, and apply sharp qualification to separate signal from noise and focus on deals that create real value.
- Be data driven. Turn data into insight and meaning, and build compelling, data-backed business cases (including TCO and ROI) that address customer needs and tell a story to Cisco’s advantage.
- Lead with AI. Use AI tools where available and reallocate the time saved to high-value customer interactions, and model the use of technology to improve team productivity.
- Show change leadership and self-resilience. Maintain physical and mental well-being under pressure, bring a growth mindset to setbacks, and demonstrate self-motivation, drive, and a clear sense of your own leadership path.
Minimum Qualifications
- 10+ years of experience in a consultative, strategic sales, business value, or advisory role within enterprise technology, with a track record of influencing larger, more strategic deals.
- Proven ability to build trusted relationships with senior and executive stakeholders, and to abstract complex topics into clear, credible executive-level messaging.
- Strong business acumen – able to understand customers’ business drivers and map them to technology priorities and measurable outcomes.
- Demonstrated experience developing business cases and financial justifications (e.g. TCO / ROI / value cases).
- Excellent executive storytelling and written communication, with the ability to create solid, data-driven exec-level insights and deliverables.
Preferred Qualifications
- Strong understanding of Cisco’s strategy, portfolio, and internal operating model – or a demonstrated ability to navigate a complex, matrixed organization and locate the right resources quickly.
- Experience applying AI tools to improve sales productivity, reporting, and the quality of customer engagement.
- Sharpened qualification instincts – able to separate “signal” from “noise” and stay focused on real sales value rather than generally-useful but low-impact activity.
- Data analysis and data storytelling capability, including knowledge of how to source and use internal data to build meaningful insight for customers.
- Experience representing an organization credibly at industry events, customer summits, and partner forums.
- Effective negotiation skills, with a flexible, high-energy approach suited to a dynamic environment of innovation and rapid growth.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
