Customer Underwriting Advisor

Job Description:

Customer Underwriting Advisor

Bupa Place (Salford Quays, M50 3SP)

Permanent, Full Time 37.5 hours per week (Monday-Friday)

Hybrid working available once competent in role

Salary: £28,200 per annum plus excellent Bupa Benefits

We make health happen

In our contact centres, you’ll be the ears and voice for our customers. Every call is different, but you’ll have the opportunity to touch the lives of strangers every day.

This is a busy and dynamic team taking calls from internal agents and members to discuss eligibility and provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. 

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need

What you'll be doing

• You’ll speak with members over the phone who wish to make claims in the early stages of membership whilst also assessing medical reports and liaising with healthcare professionals to establish eligibility in line with underwriting terms.

• Review paperwork received into the department including new business applications, maintenance of existing membership, Healthcare practitioner questionnaires and special condition related enquiries’ and ensure all are dealt with in a timely fashion.

• Obtain all relevant medical information required to evaluate a correct outcome.

• Servicing members at different stages of their claiming journey where medical assessment involvement is required and communicate the decision to the member in a clear and concise manner

Key skills/Qualifications needed for this role

Previous experience of working in a busy contact centre with strong customer focus skills is essential.

• Good attention to detail with the ability to identify and analyse sources of data to make sound decisions and recommendations.

• Excellent communication skills, both written and verbal, with the ability to communicate with tact and diplomacy on sensitive medical issues.

• Proficient key board skills with an ability to navigate PC systems

• A good telephone manner with objection handling skills and experience of dealing with complaints

• Excellent organisational skills, able to manage time effectively.

If you are suspected of using AI at any point during our recruitment process, your application will be declined

Please note this role is not eligible for sponsorship under current Home Office rules.

Advert will close once sufficient application numbers are received and this may be before any published closing date.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement

• Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.

• Wagestream - Have early access up to 40% of your earned wages within minutes.

• Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**

• Parental Leave - We have schemes for adoption, birth parents and co parents

• Extensive L&D program including internal development and access to apprenticeships

• Free health assessments every 2 years to support both body and mind

• Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.

• Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: [email protected]

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