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What you will do
At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.
We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.
We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.
What we offer
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Competitive salary
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Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
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Extensive product and on the job/cross training opportunities with outstanding resources available
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Encouraging and collaborative team environment
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Career development through various career ladders
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Dedication to safety through our Zero Harm policy
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Access to business resource groups
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Training on our company values
How you will do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.
You will:
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Diagnose and troubleshoot security alarm faults
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Use a broad range of monitoring and programming software
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Deliver excellent customer service to external residential and commercial customers
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Handle bespoke and high-security customer requirements with discretion
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Assist field engineers to ensure remote connectivity to alarm systems
What we look for
Required
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An interest in problem-solving
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Excellent communication skills
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Ability to convey technical information to a non-technical audience
Preferred
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Experience in technical problem-solving
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Experience providing customer service over the phone
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Background in customer service
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