We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.
We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.
What we offer
We believe in rewarding talent and dedication. Here’s what you’ll enjoy:
Competitive Salary – Rewarding your skills and contributions.
Bonus Plan: Performance-based bonuses to reward your impact
Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays)
Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.
Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.
Career Development – Explore growth opportunities with clear career ladders to advance your career.
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You will:
Diagnose and troubleshoot security alarm faults
Use a broad range of monitoring and programming software
Deliver excellent customer service to external residential and commercial customers
Handle bespoke and high-security customer requirements with discretion
Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
✔ An interest in problem-solving
✔ Excellent communication skills
✔ Ability to convey technical information to a non-technical audience
Preferred Skills:
🔹 Experience in technical problem-solving
🔹 Experience providing customer service over the phone
🔹 Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
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