Customer Support Executive

Fanvue is one of the fastest-growing creator monetisation platforms globally. We’re an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale.

Following our recent Series A, Fanvue has surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth. We now support hundreds of thousands of creators and millions of fans worldwide, powering subscriptions, messaging, and AI-native creator tools across the platform.

As Fanvue scales globally, creator support is a critical part of delivering a trusted, high-quality experience. This role plays a key part in ensuring creators and fans receive fast, empathetic, and effective support across all time zones, helping protect retention, trust, and platform quality as we grow.

We’re looking for a Customer Support Executive to join our growing Support team. This is a remote role, available either full-time on weekdays or part-time on weekends, ideal for someone who enjoys helping people, communicates with clarity and empathy, and thrives in a fast-moving environment.

You’ll be on the front line of the Fanvue experience, supporting creators and fans with everything from platform questions to payments and content issues, while feeding valuable insights back into the wider business.

Respond to creator and fan queries via live chat and email

Provide timely, thoughtful, and solution-focused support during your assigned shifts

Troubleshoot platform issues, payments, and content-related questions using internal tools

Escalate urgent or complex issues clearly and efficiently following established processes

Communicate with empathy, precision, and consistency in line with Fanvue’s voice and values

Proactively flag bugs, product feedback, and emerging support trends to the wider team

Contribute to internal documentation and help centre content where needed

2+ years experience in a technical customer support or customer service role, ideally in a digital, tech, or creator platform

Strong written communication skills with a calm, empathetic, and clear tone

Comfortable working independently, particularly during weekend or off-hours shifts

Quick to learn new tools, processes, and product features

Calm under pressure and resourceful when solving problems

Comfortable handling NSFW content

Familiarity with tools such as Intercom, Slack, Notion, Retool, or similar is a plus

Genuine interest in the creator economy and supporting independent creators

Weekday shifts

Day: Monday to Friday, 9am to 6pm

Evening: Monday to Friday, 6pm to 2am

Night: Monday to Friday, 2am to 9am

Weekend shifts

Saturday to Sunday, 6pm to 2am

Saturday to Sunday, 2am to 9am

Named one of The Sunday Times Best Places to Work 2025

Be part of a high-growth platform shaping the future of the creator economy

Work with a mission-driven team focused on empowering creators worldwide

Remote working with flexibility during your assigned hours

Unlimited holiday

Opportunities to grow and progress within the Support function

A culture that values innovation, ownership, transparency, and speed

We believe diverse teams build better products. Even if you do not meet every requirement listed, we encourage you to apply. Many great people grow into roles, and we value potential, mindset, and curiosity just as much as experience.