Customer Support Executive

Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.

At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our support team (full-time during weekdays or part-time during weekends). This is a remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.

• Respond to customer queries from creators and fans via live chat and email.

• Provide timely, thoughtful, and solution-focused responses during weekend hours.

• Troubleshoot platform issues, payments, and content concerns using internal tools and processes.

• Escalate urgent or complex queries appropriately, following existing protocols.

• Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.

• Proactively flag bugs, feedback, or trending support topics to the wider team.

• Contribute to internal documentation and user-facing help articles as needed.

• Must have 2+ years in a technical customer support or technical customer service role, preferably in a digital, creator, or tech platform.

• Excellent written communication skills with an empathetic, clear, and friendly tone.

• Comfortable working independently during weekends (Weekend Shifts only) with remote team collaboration.

• Fast learner who can pick up new tools and processes with confidence.

• Calm under pressure and resourceful when solving problems.

• Familiarity with Intercom, Slack, Notion, Retool, or similar tools is a plus.

• Passion for the creator economy and supporting independent creators is a strong advantage.

• Comfortable with NSFW content.

• Weekday (day/evening/night)

  • Day → Mon-Fri, 9 am-6 pm

  • Evening → Mon-Fri, 6 pm-2 am

  • Night → Mon-Fri, 2 am-9 am

• Weekend (evening/night)

  • Sat-Sun, 6 pm-2 am

  • Sat-Sun, 2 am-9 am

• Named one of The Sunday Times Best Places to Work 2025

• A chance to be part of a high-growth platform redefining the creator economy

• Work with a mission-led team focused on supporting creators around the world

• A culture that values innovation, speed, excellence, ownership, and transparency

• Remote working and flexibility during your assigned hours

• Unlimited holiday

• Opportunities to grow your experience within the team over time

• Your voice and ideas matter - we’re building this platform together