Customer Success Manager

See yourself at Dataminr

As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.

At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs) 

​As a global company, we hire talented, unique individuals of many backgrounds and life experiences, who are encouraged to be their authentic selves—and who support their team members to do the same. We strive to reflect the world and clients we serve, with a workforce built on merit and equity. 

We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities. We actively condemn racism and discrimination in any form.

At Dataminr, we value you for who you are. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more.

The opportunity

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics

• Provide user-level support to augment business development efforts across the Corporate Risk vertical

• Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices

• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

• Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal

• Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success

• Experience providing product support at the user level

• Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment

• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience

• Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus

• High level of accountability and the ability to execute on multiple and competing projects and deadlines

#LI-WC1

About Dataminr

Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world’s leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. 

Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. 

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with Dataminr's data privacy notice available here: https://www.dataminr.com/privacy-policy and applicable data protection laws. By providing your details and applying via our careers website, you acknowledge that you have read our data privacy notice. If you have any queries, please contact the People Team at hr@dataminr.com or our Legal department at legal@dataminr.com.