As a Customer Success Manager, you'll engage with international enterprise clients, overseeing global projects involving AI solutions. You'll ensure alignment with client business goals while managing relationships and facilitating solutions to drive success. You'll analyze customer data for insights and collaborate with teams to implement changes that enhance customer satisfaction.
Are you a problem solver with a passion for technology? Do you find your energy from engaging with people to find solutions together? You want to make a difference, and make bold decisions but have the support of an entire team? Then this is the place and position for you!
What you will do:
- Work with leading international enterprise clients, serving as strategic advisors in exciting projects using artificial intelligence at scale.
- Plan, structure, and oversee global projects, and ensure the that effective deployment of our AI solution is aligned with our clients’ business goals (Automotive, Pharma, IT/Telecom).
- Take ownership of client relationships, from project initiation to rapid implementation across teams across the globe, establishing best practices and use cases as industry benchmarks.
- Proactively address client issues, facilitating solutions to drive the rapid achievement of their business goals and success.
- Collaborate with cross-functional teams to implement customer-centric changes.
- Utilize customer data analysis to identify trends and provide insights for informed decision-making within the organization.
Who you are:
- 3 + years of proven track record managing clients, as project lead in Management Consulting, Business Development, or a similar client-facing role,
- You are experienced with SaaS products or enterprise software,
- You are fluent in German (Mandatory) and in English,
- You are happy to go the extra mile and always see the bigger picture for your clients,
- You have a passion for technology and customers.
What we offer:
- All the typical benefits: Hardware of your choice, flexible hours, remote work, team events, access to top-tier investors and clients, and a beautiful office in the city center of Munich.
- As we expect new hires to be coachable and still willing to get better, the same applies to us. We are not perfect and you will have a big impact in getting there as a team step by step.
- The rare combination of global large enterprise GTM and start-up culture.
- Our company growth goes hand in hand with new responsibilities (e.g. management, entering new markets, etc).
- Market salary and employee stock options potential offer after probationary period.
Our promise to you:
- Join a diverse, inclusive, and equality-driven culture with 40% female employees and over 18 nationalities represented from all over the world, we are on a mission to reach unlimited diversity.
- Engage with international clients, top talents, and our visionary top-tier investors on a high-growth journey, with recognition and competitive compensation for strong performance.
- Embrace work-life balance and flexible remote work arrangements, prioritizing your well-being is what we cherish the most.
- Foster unity and camaraderie through team bonding activities in our vibrant, close-knit team dedicated to achieving remarkable success together.
Our values:
- Always learning
- Creativity
- Teamwork
- Respect
- In science we trust
- Support without judgment
Next steps:
So, what are you waiting for? We’re looking forward to hearing from you!
Apply as soon as possible, and our hiring manager will be in contact with you via email. Due to the high volume of applications, we will do our best to respond as soon as possible.
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